Market Manager - Nassau Market

Discover Financial
New York
Workplace: OnsiteFull timeUSD 112,100 - 126,000 annuallyFunction: Business OperationsExperience: 2+ yearsSkills: ["Leadership","Coaching","Customer focus","Problem-solving","Community leadership"]

Lead a retail banking market by coaching and developing a team of Branch Ambassadors to deliver a consistently exceptional, human-centered guest experience. Drive operational excellence across an average of 1–3 branches, handle complex customer escalations, and use behavioral coaching and continuous feedback to improve performance. Bring Capital One’s brand to life, empower de-escalation and problem-solving, and champion community impact while leveraging digital tools to simplify processes.

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Discover Financial
Discover Financial
4 weeks ago

Market Manager - Nassau Market

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead a retail banking market by coaching and developing a team of Branch Ambassadors to deliver a consistently exceptional, human-centered guest experience. Drive operational excellence across an average of 1–3 branches, handle complex customer escalations, and use behavioral coaching and continuous feedback to improve performance. Bring Capital One’s brand to life, empower de-escalation and problem-solving, and champion community impact while leveraging digital tools to simplify processes.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach Branch Ambassadors to cultivate an “Every Customer, Every Time” guest experience and handle complex customer escalations.
  • •Lead through behavioral coaching using real-time observation and continuous feedback to improve team performance.
  • •Maintain brand standards and ensure operational excellence across multiple branch locations.
  • •Empower de-escalation and resourceful problem-solving while serving as the ultimate safety net for complex situations.
  • •Champion local community impact through volunteerism and participation in community initiatives.

Pay and Benefits

Salary: USD 112,100 - 126,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveParental Leave401kLearning Budget

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 2 years of retail, sales, or banking experience.
  • •At least 1 year of people management or 1 year of supervisory experience.
  • •4+ years of customer, retail, or financial services experience.
  • •2+ years of people management experience.
Experience:2+ yearsRetailSalesBankingFinancial services
Skills:LeadershipCoachingCustomer focusProblem-solvingCommunity leadership
Tech Stack:AIMobile bankingOnline bankingGEMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn