2027 Global Product Support (GPS) Engineer I Bachelor's (Gloucester, MA) (Open)

Applied Materials
United States
Workplace: OnsiteFull timeUSD 70,000 - 95,500 annuallyFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Prioritization","Customer focus"]

Serve as the primary technical support resource for assigned customer accounts, handling escalations, fleet performance activities, system installations, upgrades, and product improvement programs. Coordinate with customers, field teams, and engineering organizations to troubleshoot, repair, and maintain equipment. Support Alpha/Beta site activities and Engineering Change Order reviews, analyze system performance metrics (e.g., MTBF/availability), and create technical documentation and recommendations to drive deployments and adoption.

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FursaFursa
Applied Materials
Applied Materials
4 days ago

2027 Global Product Support (GPS) Engineer I Bachelor's (Gloucester, MA) (Open)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the primary technical support resource for assigned customer accounts, handling escalations, fleet performance activities, system installations, upgrades, and product improvement programs. Coordinate with customers, field teams, and engineering organizations to troubleshoot, repair, and maintain equipment. Support Alpha/Beta site activities and Engineering Change Order reviews, analyze system performance metrics (e.g., MTBF/availability), and create technical documentation and recommendations to drive deployments and adoption.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Support customer issues, fleet performance activities, and product improvement programs under guidance from senior engineers and management.
  • •Serve as primary technical support for assigned customer accounts, including escalations, system installations, upgrades, and improvements.
  • •Act as liaison between customers, field teams, and engineering organizations, providing technical guidance and documentation.
  • •Support Alpha Site and Beta Site activities, including installation, operation, calibration, testing, and validation of new hardware/software/process designs and enhancements.
  • •Generate and analyze system performance data (e.g., MTBF, MTBI, system availability) and contribute to technical documentation and Engineering Change Order reviews.
Travel: Low travel

Pay and Benefits

Salary: USD 70,000 - 95,500 annually
Equity and Bonus:Equity

Key Requirements

  • •Associates Degree or Bachelor's Degree in Engineering (e.g., Mechanical, Electrical, Chemical) or related technical discipline.
  • •Must be in good academic standing at university, with a preferred GPA of 3.0 or above on a 4.0 scale.
  • •Strong analytical and problem-solving skills to troubleshoot complex technical issues.
  • •Ability to manage multiple assignments and prioritize work in a dynamic customer support environment.
  • •Effective written and verbal communication skills to present technical information to customers and cross-functional teams.
Experience:Semiconductor capital equipmentField serviceTechnical supportManufacturing operations
Education:Bachelor's in Engineering (Mechanical Engineering, Electrical Engineering, Chemical Engineering or related technical discipline)
Skills:Analytical thinkingProblem-solvingCommunicationPrioritizationCustomer focus

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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