Sr. Planner

Eaton
Tijuana
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Inventory management","Ability to prioritize","Communication","Influence"]

Support customer satisfaction by analyzing demand sources (forecast and firm client orders) and coordinating with Customer Service and Supply Chain teams. Manage daily shipment backlog, schedule deliveries, and provide updates on past dues, missing components, recovery dates, and tracking using MFGpro. Expedite delayed purchases, handle and resolve customer inquiries/complaints, maintain records, and coordinate with internal departments while supporting production plan changes.

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Eaton
Eaton
6 days ago

Sr. Planner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support customer satisfaction by analyzing demand sources (forecast and firm client orders) and coordinating with Customer Service and Supply Chain teams. Manage daily shipment backlog, schedule deliveries, and provide updates on past dues, missing components, recovery dates, and tracking using MFGpro. Expedite delayed purchases, handle and resolve customer inquiries/complaints, maintain records, and coordinate with internal departments while supporting production plan changes.
Location: Tijuana
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Analyze demand sources (forecast and firm client orders) to support optimal service levels for total customer satisfaction.
  • •Manage daily backlog of customer shipments, schedule deliveries, and provide updates to Customer Service on past dues, missing components, recovery dates, and tracking via MFGpro.
  • •Expedite delayed purchases and respond to changes in the production plan.
  • •Obtain and evaluate relevant information to handle inquiries and resolve customer complaints.
  • •Follow up, keep records of relevant information, and communicate/coordinate with internal departments.

Pay and Benefits

Perks:Health InsuranceWellness StipendTuition AssistanceRecognition ProgramsAnnual BonusPension Plan

Key Requirements

  • •Bachelor’s degree, preferably in Business/Supply Chain.
  • •Understanding of MRP, supply chain processes, and Lean Manufacturing techniques.
  • •5 years of experience in customer service, planning, and/or manufacturing.
  • •Advanced MS Office (Excel) skills.
  • •MFGpro knowledge is a plus, with strong analytical and inventory management skills.
Experience:5+ years
Education:Bachelor's in Business/Supply Chain
Skills:Analytical thinkingInventory managementAbility to prioritizeCommunicationInfluence
Languages:English
Tech Stack:MRPLean ManufacturingMS OfficeExcelMFGproForecastingInventory management

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn