Offline Customer Support Officer (Jigawa)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Issue resolution","Customer-centric","Attention to detail"]

Provide first-point-of-contact, offline customer support to walk-in customers and customers in WhatsApp groups across Jigawa. Resolve customer enquiries, technical issues, and service concerns with accurate, timely responses aligned to Moniepoint standards. Log and track all requests for follow-up, coordinate with internal teams for resolution, escalate complex cases to leads, and collect customer feedback to drive continuous improvements and meet SLA targets.

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Moniepoint Group
Moniepoint Group
2 days ago

Offline Customer Support Officer (Jigawa)

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide first-point-of-contact, offline customer support to walk-in customers and customers in WhatsApp groups across Jigawa. Resolve customer enquiries, technical issues, and service concerns with accurate, timely responses aligned to Moniepoint standards. Log and track all requests for follow-up, coordinate with internal teams for resolution, escalate complex cases to leads, and collect customer feedback to drive continuous improvements and meet SLA targets.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with relevant internal teams to ensure timely resolution of customer issues.
  • •Escalate complex or unresolved issues to the Regional/State Team Lead as required.

Key Requirements

  • •Minimum 1–2 years of relevant customer service or support experience.
  • •Minimum educational qualification of BSc or HND.
  • •Must have completed NYSC or possess a valid exemption/exclusion certificate.
  • •Ability to provide excellent written and verbal communication for walk-ins and WhatsApp group communications.
  • •Strong problem-solving and issue-resolution skills with a customer-centric mindset.
Experience:1-2 yearsCustomer support
Education:Bachelor's
Skills:CommunicationProblem-solvingIssue resolutionCustomer-centricAttention to detail

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn