ITSM Integration Engineer

General Dynamics
United States
Workplace: RemoteFull timeUSD 89,250 - 120,750 annuallyFunction: Software EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Analytical","Troubleshooting","Written communication","Verbal communication","Independent ownership"]

Serve as the primary technical owner for enterprise ITSM and related platforms in a secure environment. Configure, integrate, maintain, troubleshoot, and extend COTS systems, translating operational requirements into durable solutions. Build integrations using APIs/webhooks/middleware, automate workflows and configurations, develop lightweight scripts/utilities, and handle issues across authentication, plugins, and workflow layers. Work independently with significant ownership while coordinating with adjacent technical teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
2 days ago

ITSM Integration Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the primary technical owner for enterprise ITSM and related platforms in a secure environment. Configure, integrate, maintain, troubleshoot, and extend COTS systems, translating operational requirements into durable solutions. Build integrations using APIs/webhooks/middleware, automate workflows and configurations, develop lightweight scripts/utilities, and handle issues across authentication, plugins, and workflow layers. Work independently with significant ownership while coordinating with adjacent technical teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Configure, maintain, troubleshoot, and extend enterprise platforms such as Jira Service Management, SailPoint, Dynatrace, and Active Directory/LDAP
  • •Design and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors
  • •Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms
  • •Develop custom scripts, utilities, lightweight applications, and middleware components as needed
  • •Translate customer and operational requirements into secure technical solutions; document configurations and support long-term sustainment
Travel: Medium travel

Pay and Benefits

Salary: USD 89,250 - 120,750 annually
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeavePaid HolidaysParental LeaveLearning Budget

Key Requirements

  • •2+ years of related experience in systems administration, enterprise applications support, systems integration, platform engineering, or a similar technical role
  • •Secret security clearance level (must currently possess)
  • •Bachelor’s degree
  • •Experience configuring, maintaining, and integrating COTS platforms for enterprise ticketing, monitoring, and identity management
  • •Ability to write and modify scripts or code for integrations, automation, and lightweight tooling; includes troubleshooting across authentication, plugins, workflows, APIs, and configuration issues
Experience:2+ yearsEnterprise ITSystems integrationPlatform engineeringIdentity management
Education:Bachelor's
Skills:AnalyticalTroubleshootingWritten communicationVerbal communicationIndependent ownership
Certifications:Security+ CE
Tech Stack:JiraJira Service ManagementSailPointDynatraceActive DirectoryLDAPMicrosoft AzureMattermostMicrosoft 365APIsWebhooksMiddlewareConnectorsPythonJavaPowerShellGoBeanShellDockerAnsible

Eligibility

Nationality:US National
Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn