NTT

3 weeks ago

Client Manager - SMB (Jeddah or Dammam)

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Last checked: 21 hours agoStatus: Live

Job Summary

Manage and grow relationships with assigned SMB accounts, driving client satisfaction and revenue growth across NTT DATA’s technology and AWS cloud portfolio. Use consultative selling and account planning to achieve revenue and margin targets, reduce churn, and identify upsell/cross-sell opportunities. Serve as the primary client point of contact, lead contract, pricing, and service agreement negotiations, and coordinate with technical architects, solutions engineers, and delivery teams to deliver tailored AWS solutions.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and nurture relationships with assigned SMB accounts to ensure client satisfaction and drive revenue growth.
•Develop and execute account strategies using cloud services and market trends to support long-term customer success.
•Manage sales pipelines, forecasts, and customer collaboration activities using major CRM tools.
•Identify, develop, negotiate, and close new business opportunities; analyze customer requirements to meet and exceed quotas and KPIs.
•Serve as primary client point of contact and lead contract, pricing, and service agreement negotiations in collaboration with internal technical teams.

Key Requirements

•5+ years of experience managing client relationships across the customer lifecycle to drive satisfaction, retention, and revenue growth through upselling and cross-selling.
•Strong understanding of AWS services and cloud technologies, and the ability to translate customer business needs into impactful cloud solutions.
•Proven consultative and solution-based selling skills, including strategic account planning and achieving revenue targets.
•Experience identifying, developing, advancing, negotiating, and closing opportunities within assigned accounts and prospects.
•Fluency in both Arabic and English; proficiency in Salesforce (or other CRM) for pipeline management, forecasting, and reporting.

Experience:5+ yearsSaaSCloudAWS

Education:Bachelor's in Business, Marketing, Sales, or related field

Skills:Consultative sellingStrategic planningAccount managementNegotiationCommunication

Certifications:AWS Certified Cloud PractitionerAWS Certified Solutions Architect – Associate

Languages:ArabicEnglish

Tech Stack:AWSSalesforceCRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT