Customer Service Support

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Customer-focused","Empathy","Multitasking","Organizational skills"]

Join a retail team in Hyderabad as a customer-focused support professional. You’ll respond to product and policy inquiries, help customers with selections and recommendations, and accurately process transactions, returns, and exchanges using point-of-sale systems. Handle complaints with empathy, maintain accurate customer records, assist with merchandising and inventory checks, and collaborate with the team to deliver a consistently positive shopping experience.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Service Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 minutes agoStatus: Live

Job Summary

Join a retail team in Hyderabad as a customer-focused support professional. You’ll respond to product and policy inquiries, help customers with selections and recommendations, and accurately process transactions, returns, and exchanges using point-of-sale systems. Handle complaints with empathy, maintain accurate customer records, assist with merchandising and inventory checks, and collaborate with the team to deliver a consistently positive shopping experience.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries about products, services, and store policies in a timely and professional manner.
  • •Assist customers with product selection and provide recommendations based on their needs.
  • •Process customer transactions, returns, and exchanges accurately using point-of-sale systems.
  • •Address customer complaints and concerns with empathy and patience, while maintaining accurate records and documentation.
  • •Support store operations through merchandising, inventory checks, and store organization, collaborating with team members for smooth daily operations.

Key Requirements

  • •Strong communication and interpersonal skills to interact professionally with diverse customers.
  • •Proficiency with point-of-sale (POS) systems and basic computer skills.
  • •Excellent problem-solving abilities and a customer-focused mindset.
  • •Cash handling experience and familiarity with payment processing.
  • •Ability to multitask and manage time effectively in a fast-paced retail environment, including flexible hours (weekends/holidays).
Skills:CommunicationInterpersonal skillsProblem-solvingCustomer-focusedEmpathyMultitaskingOrganizational skills
Languages:English
Tech Stack:Point-of-sale (POS)

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor