Cengage Group

1 month ago

Enterprise Architect, Commercial IT/CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 days agoStatus: Live

Job Summary

Senior-level enterprise architecture lead shaping Salesforce-centered CRM across sales, service, marketing, and commercial operations. Drives target-state CRM architecture, guardrails, and scalable integration with ERP, data platforms, and analytics. Mentors teams, reduces CRM debt, and ensures unified enterprise CRM capabilities with AI-ready processes and reusable design patterns.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Director level

Key Responsibilities

•Define and maintain the target-state architecture for Commercial IT / CRM capabilities, with Salesforce as the primary technology anchor.
•Translate commercial business goals into scalable CRM architecture patterns, platform guardrails, integration approaches, and roadmap recommendations.
•Provide architecture mentorship across Salesforce-enabled sales, service, marketing, customer engagement, reporting, automation, and commercial operations capabilities.
•Partner with Technology Product Owners, engineering leaders, and solution architects to ensure product and delivery decisions align with long-term Commercial IT architecture.
•Be responsible for the CRM architecture perspective for integration points between Salesforce and adjacent enterprise domains, including ERP, commerce, data platforms, marketing technologies, identity, analytics, and downstream operational systems.

Pay and Benefits

Salary: USD 117,100 - 187,300 annually

Key Requirements

•Strong enterprise or solution architecture experience supporting CRM, sales, service, marketing, or commercial operations.

Experience:CRMSalesforceEnterprise ITEducation technology

Education:Bachelor's

Skills:CommunicationInfluencingLeadershipProblem-solvingStakeholder management

Certifications:Salesforce Architecture certificationsSalesforce Application ArchitectSystem ArchitectTechnical Architect

Languages:English

Tech Stack:SalesforceCRMERPData platformsAIAnalyticsIdentitySecurity

Company Brief

Cengage Group

Global education and learning company providing textbooks, digital course materials, online learning platforms, and instructional solutions for higher education, K–12, and workforce training programs.

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Cengage Group

1 month ago

Enterprise Architect, Commercial IT/CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 days agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Seniority: Director level

Key Responsibilities

•Define and maintain the target-state architecture for Commercial IT / CRM capabilities, with Salesforce as the primary technology anchor.
•Translate commercial business goals into scalable CRM architecture patterns, platform guardrails, integration approaches, and roadmap recommendations.
•Provide architecture mentorship across Salesforce-enabled sales, service, marketing, customer engagement, reporting, automation, and commercial operations capabilities.
•Partner with Technology Product Owners, engineering leaders, and solution architects to ensure product and delivery decisions align with long-term Commercial IT architecture.
•Be responsible for the CRM architecture perspective for integration points between Salesforce and adjacent enterprise domains, including ERP, commerce, data platforms, marketing technologies, identity, analytics, and downstream operational systems.

Pay and Benefits

Salary: USD 117,100 - 187,300 annually

Key Requirements

•Strong enterprise or solution architecture experience supporting CRM, sales, service, marketing, or commercial operations.

Experience:CRMSalesforceEnterprise ITEducation technology

Education:Bachelor's

Skills:CommunicationInfluencingLeadershipProblem-solvingStakeholder management

Certifications:Salesforce Architecture certificationsSalesforce Application ArchitectSystem ArchitectTechnical Architect

Languages:English

Tech Stack:SalesforceCRMERPData platformsAIAnalyticsIdentitySecurity

Company Brief

Cengage Group

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Boston, United States

Founded: 2007

Website LinkedIn