Lead Market Researcher

Monzo Bank
Cardiff, London, United Kingdom
Workplace: HybridFull timeGBP 90,000 - 120,000 annuallyFunction: Research & Scientific (R&D)Skills: ["Synthesis","Communication","Stakeholder management","Quantitative research judgment","Strategic thinking"]

Own customer and market research that drives Monzo’s expansion decisions into new EU markets. Lead discovery and develop a repeatable market-entry research approach balancing depth, speed, and confidence. Build clear views of local money behaviors, needs, trust drivers, and barriers to adoption, then synthesize complex evidence into recommendations, trade-offs, and confidence levels for business, product, marketing, and go-to-market decisions.

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Monzo Bank
Monzo Bank
4 days ago

Lead Market Researcher

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Job Summary

Own customer and market research that drives Monzo’s expansion decisions into new EU markets. Lead discovery and develop a repeatable market-entry research approach balancing depth, speed, and confidence. Build clear views of local money behaviors, needs, trust drivers, and barriers to adoption, then synthesize complex evidence into recommendations, trade-offs, and confidence levels for business, product, marketing, and go-to-market decisions.
Location: Cardiff, London, United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the research that shapes entry strategy for new markets, starting with discovery across new EU markets.
  • •Develop and evolve a repeatable market-entry research approach, prioritising key questions and balancing depth, speed, and confidence.
  • •Build a clear view of local money behaviours, banking expectations, customer needs, trust drivers, and adoption barriers.
  • •Identify, understand, and size priority customer audiences, partnering closely with Data, Strategy, and Product.
  • •Set a high bar for evidence quality by triangulating sources, challenging assumptions, and synthesising recommendations with confidence levels.

Pay and Benefits

Salary: GBP 90,000 - 120,000 annually
Perks:Learning BudgetRemote WorkRelocation

Key Requirements

  • •Significant experience in customer research or consumer insight, with a track record of shaping strategy and business outcomes.
  • •Experience tackling ambiguous, early-stage problems such as market entry, proposition development, innovation, or audience strategy.
  • •Experience conducting research across multiple markets and navigating cultural and market differences.
  • •Strong quantitative research skills, including segmentation and audience sizing.
  • •Strong methodological judgement and synthesis/communication skills, turning complex evidence into clear narratives, recommendations, and trade-offs.
Skills:SynthesisCommunicationStakeholder managementQuantitative research judgmentStrategic thinking

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn