Senior Key Account Manager

Carousell Group
Indonesia
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsSkills: ["Stakeholder management","Communication","Analytical thinking"]

Own and grow Carousell’s strategic partnerships with e-commerce platforms, marketplaces, online retailers, and digital partners. Drive revenue, transactions, margin, and KPIs through joint business plans, negotiations, and joint promotional campaigns. Maintain relationships with partner decision-makers, monitor performance with analytics, and coordinate with internal teams across Sales, Marketing, Operations, Product, and Finance to resolve issues and improve outcomes.

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Carousell Group
Carousell Group
6 hours ago

Senior Key Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own and grow Carousell’s strategic partnerships with e-commerce platforms, marketplaces, online retailers, and digital partners. Drive revenue, transactions, margin, and KPIs through joint business plans, negotiations, and joint promotional campaigns. Maintain relationships with partner decision-makers, monitor performance with analytics, and coordinate with internal teams across Sales, Marketing, Operations, Product, and Finance to resolve issues and improve outcomes.
Location: Indonesia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and grow strategic online partnerships with key e-commerce platforms and digital partners to drive business growth.
  • •Own partner performance and commercial targets, including revenue, transaction volume, margin, and KPIs.
  • •Develop and execute joint business plans and promotional campaigns with partners to maximize sales opportunities and visibility.
  • •Lead commercial negotiations for pricing, commissions, promotions, campaigns, and partnership terms.
  • •Monitor partner performance with data/analytics, identify gaps and opportunities, and coordinate internal teams to resolve issues and improve execution.

Key Requirements

  • •3–4+ years of experience as a Senior Key Account Manager managing strategic accounts and driving business growth.
  • •Proven track record owning commercial targets (revenue, sales performance) and developing partner growth.
  • •Experience leading key account strategies, negotiations, and cross-functional initiatives with internal and external stakeholders.
  • •Strong understanding of e-commerce and marketplace ecosystems, ideally managing accounts on Shopee, Tokopedia, Lazada, or similar marketplaces.
  • •Familiarity with API integrations and marketplace connectivity, partnering closely with Product and Technology teams.
Experience:3-4 yearsE-commerceMarketplacesDigital commercePartnerships
Skills:Stakeholder managementCommunicationAnalytical thinking
Languages:English (US)English
Tech Stack:API integrations

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor