Senior Disputes Supervisor - hybrid

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Negotiation","Communication","Agility","Adaptability","Leadership","Root cause analysis","Attention to detail","Organizational skills","Cross-functional collaboration","Customer interaction"]

Lead the disputes resolution team within Order to Cash operations to ensure timely, accurate resolution of customer disputes. Monitor dispute trends, perform root cause analysis, and collaborate with collectors, customer support, and cross-functional teams to resolve escalations. Drive strategies to reduce dispute volumes and improve resolution turnaround time, maintain case reporting, and use Six Sigma to implement continuous improvement. Hybrid schedule with a dual supervisor/disputes-resolver role.

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Honeywell
Honeywell
2 days ago

Senior Disputes Supervisor - hybrid

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the disputes resolution team within Order to Cash operations to ensure timely, accurate resolution of customer disputes. Monitor dispute trends, perform root cause analysis, and collaborate with collectors, customer support, and cross-functional teams to resolve escalations. Drive strategies to reduce dispute volumes and improve resolution turnaround time, maintain case reporting, and use Six Sigma to implement continuous improvement. Hybrid schedule with a dual supervisor/disputes-resolver role.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Supervise and guide the disputes resolution team to ensure timely and accurate resolution of customer disputes.
  • •Monitor dispute trends and perform root cause analysis to identify systemic issues.
  • •Collaborate with collectors, customer support, and cross-functional teams to resolve escalated issues.
  • •Develop and implement strategies to reduce dispute volumes and improve resolution turnaround time.
  • •Drive continuous improvement initiatives using Six Sigma or similar methodologies.

Pay and Benefits

Perks:Paid LeaveMeal VouchersHealth InsuranceLife InsurancePension

Key Requirements

  • •3+ years in Collections, Disputes, or related OTC functions.
  • •Operational/SME knowledge in Collections, Disputes, and Order Management.
  • •Fluent in English (additional languages a plus).
  • •Experience in business transformation and project management.
  • •Proficiency in Six Sigma methodologies (A3 / RPS / RCA).
Experience:CollectionsDisputesOTCOrder to CashBusiness transformationProject management
Skills:NegotiationCommunicationAgilityAdaptabilityLeadershipRoot cause analysisAttention to detailOrganizational skillsCross-functional collaborationCustomer interaction
Languages:English
Tech Stack:Six SigmaA3RPSRCA

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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