Sprout Social

20 hours ago

Manager, IT Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and grow the IT Service Desk (ITSD) team while running day-to-day IT operations across multiple global offices. Own execution for help desk, endpoint management, identity and access, onboarding/offboarding, and SaaS administration. Stay hands-on with automation and integrations across core platforms like Atlassian, Okta, and MDM systems, establish documentation and escalation practices, and partner with Security/GRC on shared identity and compliance work.

Location: Chicago, Krakow, Dublin, Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Manager level

Key Responsibilities

•Directly manage and develop the ITSD team, including 1:1s, performance management, delegation, and team culture.
•Own global IT operations execution across offices (help desk, endpoint management, identity/access, onboarding/offboarding, SaaS administration, and office/event support).
•Stay hands-on with complex builds, automation, and integrations in production across core platforms.
•Drive automation and AI-enabled improvements by identifying manual/slow processes and enabling the team to resolve volume effectively.
•Serve as senior escalation point, lead operational IT initiatives from scoping through delivery, and maintain SOPs/runbooks/procedural documentation.

Travel: Low travel

Pay and Benefits

Salary: USD 121,600 - 182,400 annually

Perks:Health InsuranceDentalVision401kLife InsuranceDisability InsurancePaid LeavePaid ParentalRemote Work

Key Requirements

•5+ years of professional IT experience with direct people management or team leadership experience.
•Coach, develop, and manage the performance of a technical team with strong communication to non-technical stakeholders.
•Proficiency supporting both Apple and Windows operating systems, including endpoint security, patch management, and security hygiene.
•Hands-on experience with MDM platforms, hardware lifecycles, and ITAM/IT asset management practices.
•Working knowledge of identity and access management (Okta or similar), Google Workspace administration, and network fundamentals (DNS, DHCP, VPN) plus ITSM/ITIL understanding.

Experience:5+ yearsIT operationsIT service deskDistributed teamsIdentity & access managementEndpoint managementIT asset management

Skills:LeadershipCoachingCommunicationAutomation mindsetDocumentation

Languages:English

Tech Stack:AtlassianOktaMDMGoogle WorkspacePowerShellPythonBashLLMsAI toolsJamfIntuneJira Service ManagementAppleWindowsDNSDHCPVPNITSMITILEndpoint security

Company Brief

Sprout Social

Provides a social media management platform that helps businesses manage engagement, publishing, analytics, and social customer care across channels to improve brand presence and customer relationships.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 2010

Glassdoor: 3.9

Website LinkedIn

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Sprout Social

20 hours ago

Manager, IT Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Chicago, Krakow, Dublin, Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Manager level

Key Responsibilities

•Directly manage and develop the ITSD team, including 1:1s, performance management, delegation, and team culture.
•Own global IT operations execution across offices (help desk, endpoint management, identity/access, onboarding/offboarding, SaaS administration, and office/event support).
•Stay hands-on with complex builds, automation, and integrations in production across core platforms.
•Drive automation and AI-enabled improvements by identifying manual/slow processes and enabling the team to resolve volume effectively.
•Serve as senior escalation point, lead operational IT initiatives from scoping through delivery, and maintain SOPs/runbooks/procedural documentation.

Travel: Low travel

Pay and Benefits

Salary: USD 121,600 - 182,400 annually

Perks:Health InsuranceDentalVision401kLife InsuranceDisability InsurancePaid LeavePaid ParentalRemote Work

Key Requirements

•5+ years of professional IT experience with direct people management or team leadership experience.
•Coach, develop, and manage the performance of a technical team with strong communication to non-technical stakeholders.
•Proficiency supporting both Apple and Windows operating systems, including endpoint security, patch management, and security hygiene.
•Hands-on experience with MDM platforms, hardware lifecycles, and ITAM/IT asset management practices.
•Working knowledge of identity and access management (Okta or similar), Google Workspace administration, and network fundamentals (DNS, DHCP, VPN) plus ITSM/ITIL understanding.

Experience:5+ yearsIT operationsIT service deskDistributed teamsIdentity & access managementEndpoint managementIT asset management

Skills:LeadershipCoachingCommunicationAutomation mindsetDocumentation

Languages:English

Tech Stack:AtlassianOktaMDMGoogle WorkspacePowerShellPythonBashLLMsAI toolsJamfIntuneJira Service ManagementAppleWindowsDNSDHCPVPNITSMITILEndpoint security

Company Brief

Sprout Social

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 2010

Glassdoor: 3.9

Website LinkedIn