Customer Support Agent - Bangladesh

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the frontline of customer experience in Bangladesh by handling inbound requests through live chat, email, and social media. Triage and resolve issues across onboarding, KYC, transactions, cards, and wallets, documenting interactions and updating the knowledge base. Escalate complex cases to internal teams and contribute product and operations feedback based on recurring patterns, while meeting SLA, CSAT, and resolution-time targets.

Location: Bangladesh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer queries via live chat, email, and social media
•Resolve onboarding, KYC, transaction, card, and wallet-related issues
•Escalate complex issues to relevant internal teams
•Document customer interactions and contribute to the knowledge base
•Identify recurring issues and provide feedback to Product and Operations; meet SLA, CSAT, and resolution-time targets

Key Requirements

•1-2 years of customer support experience in fintech, banking, or consumer tech
•Excellent communication in English and local language(s) of Bangladesh
•Patient, empathetic, and solutions-focused approach
•Experience using Zendesk, Freshdesk, or Intercom
•Ability to work flexible hours on a rota basis

Experience:1-2 yearsFintechBankingConsumer tech

Skills:CommunicationEmpathyProblem-solvingCustomer-focusedAttention to detail

Languages:English

Tech Stack:ZendeskFreshdeskIntercom

Company Brief

Fasset

Website

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Fasset

2 months ago

Customer Support Agent - Bangladesh

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bangladesh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound customer queries via live chat, email, and social media
•Resolve onboarding, KYC, transaction, card, and wallet-related issues
•Escalate complex issues to relevant internal teams
•Document customer interactions and contribute to the knowledge base
•Identify recurring issues and provide feedback to Product and Operations; meet SLA, CSAT, and resolution-time targets

Key Requirements

•1-2 years of customer support experience in fintech, banking, or consumer tech
•Excellent communication in English and local language(s) of Bangladesh
•Patient, empathetic, and solutions-focused approach
•Experience using Zendesk, Freshdesk, or Intercom
•Ability to work flexible hours on a rota basis

Experience:1-2 yearsFintechBankingConsumer tech

Skills:CommunicationEmpathyProblem-solvingCustomer-focusedAttention to detail

Languages:English

Tech Stack:ZendeskFreshdeskIntercom

Company Brief

Fasset

Website