Agent Experience Manager

Compass
New York
Workplace: OnsiteFull timeUSD 29.23 - 32.45 hourlyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Listening","Empathy","Interpersonal skills","Relationship building","Problem-solving","Analytical thinking","Organization","Attention to detail","Communication","Creative writing"]

Own a high-touch portfolio of Compass agents as their day-to-day point of contact, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and group training. Provide marketing support using templates (e.g., listing presentations and postcards), partner with Onboarding for new customer welcomes, and help champion feedback and escalations across teams.

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Compass
Compass
2 days ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a high-touch portfolio of Compass agents as their day-to-day point of contact, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, strategic recommendations, and group training. Provide marketing support using templates (e.g., listing presentations and postcards), partner with Onboarding for new customer welcomes, and help champion feedback and escalations across teams.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the day-to-day contact for a portfolio of high-touch customers for questions and issues via phone, email, and in-person meetings.
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and adjacent services.
  • •Create marketing collateral from templates (including listing presentations and postcards) and liaise with marketing specialists for more complex requests.
  • •Partner with the Onboarding team on strategy and logistics for welcoming new customers.
  • •Mentor Agent Experience Coordinator(s), handle escalations, and support ongoing initiatives including new office openings and Expansion/M&A activity.

Pay and Benefits

Salary: USD 29.23 - 32.45 hourly
Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kCommuter BenefitsLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations.
  • •Passion for supporting and serving agents trying to grow their businesses.
  • •Ability to establish credibility with key agent decision-makers and influencers.
  • •Great listening skills and empathy for customer pain points.
  • •Strong problem-solving and analytical skills, plus meticulous organization and strong creative writing skills.
Experience:2-3 years
Skills:ListeningEmpathyInterpersonal skillsRelationship buildingProblem-solvingAnalytical thinkingOrganizationAttention to detailCommunicationCreative writing
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn