Service and Training Manager - Poway Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 180,000 - 225,000 annuallyFunction: Education & TrainingExperience: 3-5 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Leadership","Mentorship","Organizational skills","Problem-solving"]

Lead and manage the service team at Poway Honda to deliver strong performance and exceptional customer service. Drive efficient service department processes, ensure accurate repair order and warranty claim documentation, and use KPI reporting to improve profitability. Coach and mentor service advisors and technicians, oversee scheduling and labor management, and maintain compliance with dealership and regulatory requirements. Coordinate across departments, manage budgets and goals, and address customer concerns promptly.

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Sonic Automotive
Sonic Automotive
1 day ago

Service and Training Manager - Poway Honda

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead and manage the service team at Poway Honda to deliver strong performance and exceptional customer service. Drive efficient service department processes, ensure accurate repair order and warranty claim documentation, and use KPI reporting to improve profitability. Coach and mentor service advisors and technicians, oversee scheduling and labor management, and maintain compliance with dealership and regulatory requirements. Coordinate across departments, manage budgets and goals, and address customer concerns promptly.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the service team, including service advisors and technicians, to maintain high performance and customer service.
  • •Develop and implement service department processes to optimize efficiency and workflow.
  • •Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
  • •Monitor and analyze department KPIs to drive improvement and maximize profitability.
  • •Provide training, development, and mentorship; oversee scheduling, staff shifts, and labor management.

Pay and Benefits

Salary: USD 180,000 - 225,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •3-5 years of experience as a Service Manager in an automotive dealership setting.
  • •Comprehensive understanding of automotive service repair and maintenance processes.
  • •Proficiency with dealership management software and other computer applications.
  • •Strong customer service, communication, and interpersonal skills.
  • •Demonstrated ability to lead, manage, and motivate a team effectively.
Experience:3-5 yearsAutomotive
Education:High School
Skills:CommunicationInterpersonal skillsLeadershipMentorshipOrganizational skillsProblem-solving
Licenses:Driver's license
Languages:English
Tech Stack:Dealership management software

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn