Customer Service Representative with French

Huntsman
Krakow
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Communication","Structured working style","Organizational skills","Collaboration"]

Manage end-to-end order-to-cash customer service for a dedicated portfolio in Kraków, acting as the primary liaison between customers and internal teams. Handle order entry through dispatch and invoicing using SAP processes, maintain proactive customer communications, monitor accounts for risks, and ensure service requests meet KPIs, SLAs, and quality standards. Support supply/forecasting issue resolution, manage documentation and VMI/consignment, and oversee rebates and commissions settlement.

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FursaFursa
Huntsman
Huntsman
1 month ago

Customer Service Representative with French

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Manage end-to-end order-to-cash customer service for a dedicated portfolio in Kraków, acting as the primary liaison between customers and internal teams. Handle order entry through dispatch and invoicing using SAP processes, maintain proactive customer communications, monitor accounts for risks, and ensure service requests meet KPIs, SLAs, and quality standards. Support supply/forecasting issue resolution, manage documentation and VMI/consignment, and oversee rebates and commissions settlement.
Location: Krakow
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage the complete customer service process from order entry to dispatch and invoicing using SAP standard processes.
  • •Serve as the primary liaison between customers and internal stakeholders (Sales, Supply Chain, Logistics, Technical Support, Credit Control, and other O2C functions).
  • •Maintain proactive customer communication with timely updates on orders, deliveries, and potential issues.
  • •Monitor customer accounts and order books to identify and resolve risks such as delivery delays, credit blocks, or availability constraints.
  • •Handle service requests in line with established procedures, KPIs, SLAs, and quality standards.

Key Requirements

  • •Bachelor’s or Master’s degree.
  • •Proven experience in a customer service role in a complex, international environment.
  • •Exposure to export trade and S&OP processes (strong advantage).
  • •Solid knowledge of Microsoft Office; SAP experience is highly desirable.
  • •Fluency in English and French, with strong problem-solving and communication skills.
Experience:International environment
Education:Bachelor's
Skills:Problem-solvingCommunicationStructured working styleOrganizational skillsCollaboration
Languages:EnglishFrench
Tech Stack:SAPMicrosoft Office

Company Brief

Huntsman
Huntsman is a global manufacturer of differentiated and specialty chemicals used in industries such as construction, textiles, automotive, and consumer products. It develops and supplies performance materials, polyurethanes, and advanced chemical solutions worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: The Woodlands, United States
Founded: 1970
WebsiteLinkedIn