Customer Service Representative with French

Manage end-to-end order-to-cash customer service for a dedicated portfolio in Kraków, acting as the primary liaison between customers and internal teams. Handle order entry through dispatch and invoicing using SAP processes, maintain proactive customer communications, monitor accounts for risks, and ensure service requests meet KPIs, SLAs, and quality standards. Support supply/forecasting issue resolution, manage documentation and VMI/consignment, and oversee rebates and commissions settlement.