Process Comm Training Analyst

Dimension Data
Anywhere
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 1-2 yearsSkills: ["Communication","Organizational skills","Time management","Customer orientation","Coaching","Listening","Providing feedback","Problem resolution","Initiative","Adaptability","Ability to work with changing priorities"]

Deliver on-brand classroom and group training for a Canadian banking portfolio, using adult learning principles to teach technical and soft skills to new and existing employees. Prepare training materials and facilities, run sessions for small cohorts, and follow required curricula and operational processes. Use standardized evaluations to measure training impact and share insights with stakeholders. Coach trainees in the classroom and as they transition into production, supporting performance goals and resolving training-environment issues.

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FursaFursa
Dimension Data
Dimension Data
2 months ago

Process Comm Training Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Deliver on-brand classroom and group training for a Canadian banking portfolio, using adult learning principles to teach technical and soft skills to new and existing employees. Prepare training materials and facilities, run sessions for small cohorts, and follow required curricula and operational processes. Use standardized evaluations to measure training impact and share insights with stakeholders. Coach trainees in the classroom and as they transition into production, supporting performance goals and resolving training-environment issues.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Entry level

Key Responsibilities

  • •Prepare for training delivery, including systems, facilities, course materials, and welcome emails for participants
  • •Conduct in-class technical and/or soft skills training using adult learning principles for new and existing employees
  • •Adhere to delivery processes and methodologies, and complete mandatory privacy, security, and fraud training
  • •Evaluate training impact using standardized assessments and provide results and suggestions to stakeholders
  • •Coach and support trainees in the classroom and during their transition into production, addressing challenges and performance needs

Key Requirements

  • •Credit card and/or financial industry experience (based on portfolio requirements)
  • •Excellent communication skills in both official languages (English/French), verbal and written
  • •1–2 years operational and customer service experience within a Contact Centre is considered an asset
  • •Flexibility to prepare for and conduct training sessions across scheduled shifts as operational needs require
  • •Coaching experience and the ability to provide supportive feedback, identify performance trends, and create customized action plans
Experience:1-2 years
Skills:CommunicationOrganizational skillsTime managementCustomer orientationCoachingListeningProviding feedbackProblem resolutionInitiativeAdaptabilityAbility to work with changing priorities
Certifications:Adult Education CertificateTraining and Development Certificate
Languages:EnglishFrench

Company Brief

Dimension Data
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn