BDC Associate - Fixed Ops - LONE STAR CHEVROLET

Sonic Automotive
Houston
Workplace: OnsiteFull timeUSD 15 - 18 hourlyFunction: Business Development & PartnershipsSkills: ["Communication","Teamwork","Independence","Organizational skills","Time management","Customer satisfaction","Ethical behavior"]

Generate service appointments for customers who contact the dealership online, delivering a responsive, professional, courteous experience. Manage inquiry flow by entering lead data into a CRM, using lead management tools, and accurately updating customer files. Conduct phone surveys to assess preferences and experience quality, compile reports and documentation, and build product/service and financing/incentive knowledge through training.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

BDC Associate - Fixed Ops - LONE STAR CHEVROLET

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Generate service appointments for customers who contact the dealership online, delivering a responsive, professional, courteous experience. Manage inquiry flow by entering lead data into a CRM, using lead management tools, and accurately updating customer files. Conduct phone surveys to assess preferences and experience quality, compile reports and documentation, and build product/service and financing/incentive knowledge through training.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Entry level

Key Responsibilities

  • •Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • •Promptly and accurately enter all customer inquiry data into the CRM.
  • •Generate services appointments for customers.
  • •Conduct phone surveys to assess customer preferences and quality of experience.
  • •Effectively utilize lead management tools, compile required reports/forms, and perform other assigned duties.

Pay and Benefits

Salary: USD 15 - 18 hourly
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong MS Office Suite computer skills.
  • •Ability to work independently and as part of a team in a fast-paced environment.
  • •Ability to work in a call center environment.
  • •Ability to read and comprehend rules, regulations, policies and procedures.
Experience:Automotive
Skills:CommunicationTeamworkIndependenceOrganizational skillsTime managementCustomer satisfactionEthical behavior
Languages:English
Tech Stack:CRMLead management toolsMS Office Suite

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn