Tyk

4 months ago

SaaS Account Manager - EMEA

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Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own and develop long-term B2B SaaS customer relationships across a portfolio in EMEA. You act as the commercial owner, responsible for renewals, account growth, and ensuring customers continue realising value from a technical API management platform. Work with engineering-led and multi-stakeholder teams in complex technical environments, building trusted partnerships and connecting customers with the right expertise across sales, product, and technical teams.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own and develop long-term customer relationships within a commercial account portfolio.
•Manage renewals and account growth while maintaining strong customer partnerships.
•Ensure customers continue to realise value from the API management platform over time.
•Build trusted relationships across engineering, platform, and leadership stakeholders in complex technical environments.
•Collaborate with sales, product, and technical teams to provide support, clarity, and drive successful customer outcomes.

Pay and Benefits

Perks:Paid LeaveRemote WorkEquityParental LeaveVolunteering Days

Key Requirements

•Own customer relationships in a B2B SaaS or enterprise technology environment.
•Manage commercial customer relationships including renewals and account growth.
•Work with technical products or engineering-led organisations.
•Build relationships across technical and business stakeholders.
•Lead commercial conversations in complex customer environments with strong organisation and follow-through.

Experience:B2B SaaSEnterprise technologyEnterprise softwareTechnical productsAPI management

Skills:Relationship buildingCommunicationOrganisationFollow-throughStakeholder managementProactiveNavigating ambiguity

Company Brief

Tyk

Tyk provides an open-source API gateway and API management platform (self-managed, cloud, hybrid) offering gateway, analytics, developer portal and dashboard functionality to help enterprises secure, monitor and manage APIs at scale.

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2014

Glassdoor: 4.1

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Tyk