Canva

1 day ago

Customer Success Manager - Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the post-sale relationship for Public Sector accounts across the full customer journey—adoption, advocacy, renewal, and expansion. Drive account growth by understanding customer objectives, forecasting renewals through proactive risk management, and communicating Canva’s ROI with data-driven storytelling. Build deep Canva product knowledge and collaborate cross-functionally with Account Executives, Implementation, and technical partners to deliver seamless experiences and maximize retention and growth outcomes.

Location: Austin

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead the post-sale relationship for Public Sector accounts across the full customer journey, including adoption, advocacy, renewal, and expansion.
•Build deep understanding of customer objectives and identify growth opportunities within existing accounts in partnership with the account team.
•Use data and analytics to demonstrate Canva’s ROI and influence customer decision-making through compelling data storytelling.
•Manage renewal risk by staying ahead of budget cycles, leadership changes, and fiscal-year timing to forecast accurately and act early.
•Collaborate cross-functionally to identify product improvements and ensure customers are up to date on the latest features and offerings.

Pay and Benefits

Perks:EquityHealth Insurance401kParental LeaveWellness Stipend

Key Requirements

•3+ years as a Customer Success Manager in B2B SaaS with a track record of meeting or exceeding renewal and expansion targets.
•Experience owning a book of business and explaining retention and growth results with specificity.
•Commercially minded approach to managing revenue, identifying growth levers, and negotiating strategically.
•Consultative, strategic mindset with strong questioning and the ability to connect product value to business outcomes.
•Proficiency using data and analytics to influence decision-makers through clear narratives.

Experience:B2B SaaSSaaS

Skills:Relationship buildingMulti-threadingData storytellingCommunicationBias for action

Languages:English

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Canva

1 day ago

Customer Success Manager - Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead the post-sale relationship for Public Sector accounts across the full customer journey, including adoption, advocacy, renewal, and expansion.
•Build deep understanding of customer objectives and identify growth opportunities within existing accounts in partnership with the account team.
•Use data and analytics to demonstrate Canva’s ROI and influence customer decision-making through compelling data storytelling.
•Manage renewal risk by staying ahead of budget cycles, leadership changes, and fiscal-year timing to forecast accurately and act early.
•Collaborate cross-functionally to identify product improvements and ensure customers are up to date on the latest features and offerings.

Pay and Benefits

Perks:EquityHealth Insurance401kParental LeaveWellness Stipend

Key Requirements

•3+ years as a Customer Success Manager in B2B SaaS with a track record of meeting or exceeding renewal and expansion targets.
•Experience owning a book of business and explaining retention and growth results with specificity.
•Commercially minded approach to managing revenue, identifying growth levers, and negotiating strategically.
•Consultative, strategic mindset with strong questioning and the ability to connect product value to business outcomes.
•Proficiency using data and analytics to influence decision-makers through clear narratives.

Experience:B2B SaaSSaaS

Skills:Relationship buildingMulti-threadingData storytellingCommunicationBias for action

Languages:English

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor