Customer Service Delivery Advocate- 4 Day Work Week!

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Driving safety","Attention to detail","Ability to follow procedures"]

Deliver customers’ vehicles to their doors while providing a great customer experience as part of the Market Operations team. You’ll safely load and unload vehicles, inspect and drive haulers in compliance with Carvana’s CMV policies, and complete customer paperwork with detailed notes in the customer tracking system. The role includes a scheduled shift (11am–9pm), physical demands, and opportunities for performance-based pay growth.

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FursaFursa
Carvana
Carvana
4 months ago

Customer Service Delivery Advocate- 4 Day Work Week!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver customers’ vehicles to their doors while providing a great customer experience as part of the Market Operations team. You’ll safely load and unload vehicles, inspect and drive haulers in compliance with Carvana’s CMV policies, and complete customer paperwork with detailed notes in the customer tracking system. The role includes a scheduled shift (11am–9pm), physical demands, and opportunities for performance-based pay growth.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles; inspect the hauler to ensure it remains safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including loading/unloading and detailing vehicles, in indoor/outdoor conditions.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours).
  • •Must be able to read, write, speak, and understand English.
  • •Must be at least 21 years old and possess a valid driver’s license; pass a drug test and obtain a DOT Medical Card.
Experience:2+ years
Skills:Customer-focusedSelf-motivatedDriving safetyAttention to detailAbility to follow procedures
Licenses:Valid driver's licenseNotary (obtain within first 90 days)DOT Medical CardChauffeur's license (where applicable)Vehicle Verifier license (where applicable)
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn