Zipline

1 day ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Serve as the primary point of contact for a portfolio of growth customers, helping them maximize value through scalable engagement and proactive enablement. Drive adoption, support customer initiatives, and identify upsell, cross-sell, and expansion opportunities. Manage onboarding and contract lifecycle, resolve customer inquiries and issues with internal partners, and track performance metrics in HubSpot to reduce churn and improve retention.

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own customer onboarding, ramp, and full life cycle achievement including contract lifecycle.
•Identify customers with upsell, cross-sell, and expansion opportunities using growth playbooks.
•Serve as primary contact for customer inquiries and issues and coordinate internal resolution to improve customer experience.
•Maintain HubSpot customer records and cadence for topics including stories, opportunities, onboarding progress, at-risk accounts, and churn.
•Implement strategies to reduce churn, analyze churn targets, and create mutual plans for customer retention and growth.

Pay and Benefits

Salary: GBP 28,880 - 36,100 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkHome OfficeLearning Budget

Key Requirements

•Education (college/university degree) or equivalent hands-on experience demonstrating required skills.
•Customer-facing experience building relationships, solving problems, and supporting customer outcomes, with interest in Customer Success.
•Strong relationship management and organizational skills.
•Analytical and problem-solving skills.
•Effective communication with a customer-first mindset, including collaboration with cross-functional teams.

Experience:SaaSBackground check solutions

Education:Bachelor's

Skills:Relationship managementOrganizational skillsAnalytical skillsProblem-solvingCommunicationCustomer-first mindsetCollaboration

Tech Stack:HubSpotSaaS

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

1 day ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Own customer onboarding, ramp, and full life cycle achievement including contract lifecycle.
•Identify customers with upsell, cross-sell, and expansion opportunities using growth playbooks.
•Serve as primary contact for customer inquiries and issues and coordinate internal resolution to improve customer experience.
•Maintain HubSpot customer records and cadence for topics including stories, opportunities, onboarding progress, at-risk accounts, and churn.
•Implement strategies to reduce churn, analyze churn targets, and create mutual plans for customer retention and growth.

Pay and Benefits

Salary: GBP 28,880 - 36,100 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkHome OfficeLearning Budget

Key Requirements

•Education (college/university degree) or equivalent hands-on experience demonstrating required skills.
•Customer-facing experience building relationships, solving problems, and supporting customer outcomes, with interest in Customer Success.
•Strong relationship management and organizational skills.
•Analytical and problem-solving skills.
•Effective communication with a customer-first mindset, including collaboration with cross-functional teams.

Experience:SaaSBackground check solutions

Education:Bachelor's

Skills:Relationship managementOrganizational skillsAnalytical skillsProblem-solvingCommunicationCustomer-first mindsetCollaboration

Tech Stack:HubSpotSaaS

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website