Partner Operations Manager, APAC (LIVE & Monetization), Trust & Safety

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Data-driven decision making","Communication","Strategic thinking","Analytical thinking","People management"]

Own end-to-end operational delivery of live content moderation across APAC vendor partners, ensuring SLA compliance and queue performance. Build and maintain quality dashboards, performance scorecards, and conduct RCA to drive continuous improvements. Lead policy rollout and compliance readiness across markets, coordinate stakeholders during escalations and incidents, and champion GenAI-assisted moderation workflows (UAT, feedback loops, and model performance monitoring).

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FursaFursa
TikTok
TikTok
23 hours ago

Partner Operations Manager, APAC (LIVE & Monetization), Trust & Safety

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own end-to-end operational delivery of live content moderation across APAC vendor partners, ensuring SLA compliance and queue performance. Build and maintain quality dashboards, performance scorecards, and conduct RCA to drive continuous improvements. Lead policy rollout and compliance readiness across markets, coordinate stakeholders during escalations and incidents, and champion GenAI-assisted moderation workflows (UAT, feedback loops, and model performance monitoring).
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own end-to-end operational delivery of live content moderation across assigned vendor partners, ensuring SLA compliance and proactive bottleneck/capacity/quality drift resolution.
  • •Design vendor operating cadences (partner huddles, weekly business reviews, monthly strategic planning) and develop vendor playbooks for escalation and crisis response workflows.
  • •Maintain quality dashboards and performance scorecards; conduct RCA deep dives for underperformance and publish consolidated KPI performance reports across markets.
  • •Project-manage end-to-end rollout of policy changes, upskilling programs, and new processes across vendor partners in coordination with relevant teams.
  • •Champion GenAI integration into vendor operations, including AI-assisted triage workflows, UAT/feedback loops, model performance monitoring, and human-in-the-loop playbooks.

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •5+ years in Trust & Safety, content moderation operations, or BPO/vendor management in tech, or 5+ years managerial experience overseeing outsourced partner operations.
  • •Proven track record managing vendor operations at scale with measurable impact on quality metrics/SLA performance or BPO KPI ownership.
  • •Strong analytical skills and proficiency with performance dashboards/reporting tools.
  • •Deep understanding of APAC cultural context and experience partnering across multiple countries/time zones.
Experience:5+ yearsTrust & safetyContent moderationBPOVendor managementOutsourced operationsGenAI
Education:Bachelor's
Skills:Data-driven decision makingCommunicationStrategic thinkingAnalytical thinkingPeople management
Tech Stack:TableauLookerSQLDashboard designRCA methodologiesA/B testingReal-time queue monitoringSLA tracking platformsGen AILLMsAI-assisted triageAuto-labelingIntelligent queue routingUAT

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn