Cards Client Service Portuguese (Azcapotzalco, Ciudad de México, MX, 02230)

HSBC
Mexico
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsSkills: ["Client-service mindset","Issue ownership","Stakeholder management","Interpersonal skills","Communication"]

Own Commercial Cards client queries end-to-end, serving as the primary point of contact to drive first contact resolution and a consistent client experience. Handle complex card issues from initiation to closure, provide client updates, and coordinate with internal teams and stakeholders as needed. Resolve inquiries via email and calls/Zoom, manage client complaints, and maintain controls for financial, documentary, credit, regulatory, and compliance risk. Support digital channels with technical guidance in MiVision and related tools.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Cards Client Service Portuguese (Azcapotzalco, Ciudad de México, MX, 02230)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own Commercial Cards client queries end-to-end, serving as the primary point of contact to drive first contact resolution and a consistent client experience. Handle complex card issues from initiation to closure, provide client updates, and coordinate with internal teams and stakeholders as needed. Resolve inquiries via email and calls/Zoom, manage client complaints, and maintain controls for financial, documentary, credit, regulatory, and compliance risk. Support digital channels with technical guidance in MiVision and related tools.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own Commercial Cards issues end-to-end from initiation through closure
  • •Act as the primary face of HSBC/GPS for Commercial Cards, coordinating with required internal departments
  • •Drive first contact resolution by resolving inquiries via email and call/Zoom when needed, escalating only when necessary
  • •Provide regular client updates and manage client complaints with appropriate escalation
  • •Support clients and internal stakeholders with advisory guidance and technical help for digital channels

Pay and Benefits

Perks:Paid LeaveFlexible Working

Key Requirements

  • •Intermediate Portuguese (written and spoken) and basic English
  • •2–3 years of front-line service experience handling complex queries
  • •Good understanding of payments and commercial cards
  • •Strong knowledge of back-end operational processes
  • •Strong client-service mindset with ability to own issues end-to-end and engage confidently (including via video)
Experience:2-3 yearsBankingFinancial servicesCustomer service
Skills:Client-service mindsetIssue ownershipStakeholder managementInterpersonal skillsCommunication
Languages:PortugueseEnglish
Tech Stack:MiVisionSmart Data GenTSYSVisa Interlink

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn