2 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide high-touch technical product support to a defined book of strategic enterprise accounts, acting as the technical voice on the account team. Investigate, diagnose, and resolve complex issues, collaborate with Engineering, Product, and GTM partners, and help build the foundational processes and playbooks for a scalable Support function.

Location: San Francisco, New York, Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
•Own your customers' technical support needs end to end — investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
•Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
•Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
•Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly

Pay and Benefits

Salary: USD 210,000 - 250,000 annually

Key Requirements

•5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
•Deep fluency with APIs and technical SaaS products, including reading technical documentation, error logs, and request traces
•Hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
•Strong written communication and user empathy, with ability to translate between customer engineers and internal platform teams
•Ability to operate in ambiguity and collaborate with cross-functional GTM partners (Sales, CS, Applied AI)

Experience:5+ yearsEnterprise softwareAPIsSaaS

Education:Bachelor's

Skills:CommunicationEmpathyCollaborationProblem-solvingWritten communication

Languages:English

Tech Stack:APIsSSOSAMLOAuthPythonJavaScriptSQLBashAWSGCPCloudDockerCLI

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

2 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: San Francisco, New York, Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
•Own your customers' technical support needs end to end — investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
•Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
•Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
•Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly

Pay and Benefits

Salary: USD 210,000 - 250,000 annually

Key Requirements

•5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
•Deep fluency with APIs and technical SaaS products, including reading technical documentation, error logs, and request traces
•Hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
•Strong written communication and user empathy, with ability to translate between customer engineers and internal platform teams
•Ability to operate in ambiguity and collaborate with cross-functional GTM partners (Sales, CS, Applied AI)

Experience:5+ yearsEnterprise softwareAPIsSaaS

Education:Bachelor's

Skills:CommunicationEmpathyCollaborationProblem-solvingWritten communication

Languages:English

Tech Stack:APIsSSOSAMLOAuthPythonJavaScriptSQLBashAWSGCPCloudDockerCLI

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn