Service Manager

Syarah
Riyadh
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Attention to detail","Working under pressure"]

Manage end-to-end daily operations of the Service Department, driving customer satisfaction, service quality, and operational efficiency. Oversee repair workflows and maintain accurate service records, while monitoring team productivity and implementing performance improvements. Coordinate with customers, vendors, and internal departments, providing leadership, training, guidance, and support to help teams achieve service and financial goals.

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FursaFursa
Syarah
Syarah
2 days ago

Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Manage end-to-end daily operations of the Service Department, driving customer satisfaction, service quality, and operational efficiency. Oversee repair workflows and maintain accurate service records, while monitoring team productivity and implementing performance improvements. Coordinate with customers, vendors, and internal departments, providing leadership, training, guidance, and support to help teams achieve service and financial goals.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage the day-to-day operations of the Service Department.
  • •Manage customer satisfaction and service quality.
  • •Maintain accurate records for each repair performed by the Service Department.
  • •Provide leadership, training, guidance, and ongoing support to team members.
  • •Monitor team productivity and coordinate with customers, vendors, and internal departments to drive performance improvement.

Key Requirements

  • •Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
  • •Minimum of 5 years of experience in a Service Manager role, preferably within an automotive dealership.
  • •Experience working with multi-brand vehicles and managing teams.
  • •Experience working with Body Shop Repairers.
  • •Strong leadership, communication, and problem-solving skills, with attention to detail and ability to work under pressure.
Experience:5+ yearsAutomotiveAutomotive dealership
Education:Bachelor's in Automotive Engineering, Business Administration, or a related field
Skills:LeadershipCommunicationProblem-solvingAttention to detailWorking under pressure

Company Brief

Syarah
Operates an Indonesian online car marketplace and mobility platform that connects buyers, sellers, and dealers while offering vehicle listings, financing options, and services to simplify buying and selling cars across the country.
Industry: Online Marketplaces
Headquarters: Jakarta, Indonesia
Website