Escalation Engineer - DLP

Zscaler
Bengaluru
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Experience: 8+ yearsSkills: ["Problem-solving","Communication","Customer orientation","Collaboration","Ownership"]

Escalation Engineer - DLP in a hybrid Bangalore role, delivering advanced troubleshooting for high‑impact DLP/CASB incidents. Own complex cases, perform root cause analysis, and collaborate with product engineering to improve DLP products. Communicate proactively with customers and coordinate with cross‑functional teams to drive rapid, high‑quality resolutions in a security‑focused environment.

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FursaFursa
Zscaler
Zscaler
5 months ago

Escalation Engineer - DLP

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Escalation Engineer - DLP in a hybrid Bangalore role, delivering advanced troubleshooting for high‑impact DLP/CASB incidents. Own complex cases, perform root cause analysis, and collaborate with product engineering to improve DLP products. Communicate proactively with customers and coordinate with cross‑functional teams to drive rapid, high‑quality resolutions in a security‑focused environment.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

  • •Serve as the primary escalation point for DLP issues, providing advanced troubleshooting and resolution for escalated cases.
  • •Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently.
  • •Perform detailed root cause analysis to identify underlying issues and implement long‑term solutions for customers.
  • •Collaborate with product development, engineering, and cross‑functional teams to resolve issues and improve DLP products and services.
  • •Maintain clear, proactive communication with customers throughout the escalation process, providing regular updates and managing expectations.

Pay and Benefits

Perks:Health InsuranceTime OffParantal LeaveRetirement Options

Key Requirements

  • •8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
  • •Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
  • •Strong understanding of Unix/Linux and Windows operating systems
  • •Practical working knowledge of AWS, Azure, or GCP cloud environments
  • •Deep understanding of data protection principles and practices
Experience:8+ yearsCybersecurityCloud
Skills:Problem-solvingCommunicationCustomer orientationCollaborationOwnership
Languages:English
Tech Stack:DLPCASBUnixLinuxWindowsAWSAzureGCPPythonPowerShellServiceNowSalesforceJIRA

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn