Tinybird

3 days ago

Head of Customer Success & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead the Customer Success and Support team to turn technical PoCs into production deals, renewals, and expansions. Own PoC and onboarding execution, manage adoption and risk, and improve support and escalation handling using AI and customer usage data. Partner with Sales, Product, and Engineering as the voice of the customer, guiding technical problem-solving across data architecture, SQL, performance, and scalability while building clear processes and a high-performing team.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Lead, coach, and support the Customer Success and Support team.
•Turn PoCs into deals and deals into renewals and expansions by managing the team and the technical customer relationship.
•Own and improve PoCs and customer onboarding, including adoption tracking, risk identification, and customer success execution.
•Build processes for customer health, account reviews, escalations, and renewals using AI and usage data.
•Partner with Sales, Product, and Engineering to influence the product roadmap and act as the voice of the customer during complex technical situations.

Pay and Benefits

Salary: EUR 83,000 - 132,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkHome Office

Key Requirements

•Experience leading a Customer Success, Support, Technical Account Management, Solutions Architecture, or similar customer-facing team.
•Experience managing, coaching, and developing people.
•A strong understanding of data infrastructure, databases, analytics, developer tools, or real-time systems.
•Enough technical depth to guide conversations about SQL, performance, and scale.
•Strong communication skills and the ability to explain technical topics clearly to different audiences.

Skills:CommunicationLeadershipJudgmentProcess-buildingOwnership

Tech Stack:SQLAI

Company Brief

Tinybird

Provides a data platform that enables engineering teams to ingest, query and expose real-time analytics as low-latency data APIs, optimized for high-throughput event streams and operational analytics.

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Barcelona, Spain

Founded: 2019

Website LinkedIn

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Tinybird

3 days ago

Head of Customer Success & Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Director level

Key Responsibilities

•Lead, coach, and support the Customer Success and Support team.
•Turn PoCs into deals and deals into renewals and expansions by managing the team and the technical customer relationship.
•Own and improve PoCs and customer onboarding, including adoption tracking, risk identification, and customer success execution.
•Build processes for customer health, account reviews, escalations, and renewals using AI and usage data.
•Partner with Sales, Product, and Engineering to influence the product roadmap and act as the voice of the customer during complex technical situations.

Pay and Benefits

Salary: EUR 83,000 - 132,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveRemote WorkHome Office

Key Requirements

•Experience leading a Customer Success, Support, Technical Account Management, Solutions Architecture, or similar customer-facing team.
•Experience managing, coaching, and developing people.
•A strong understanding of data infrastructure, databases, analytics, developer tools, or real-time systems.
•Enough technical depth to guide conversations about SQL, performance, and scale.
•Strong communication skills and the ability to explain technical topics clearly to different audiences.

Skills:CommunicationLeadershipJudgmentProcess-buildingOwnership

Tech Stack:SQLAI

Company Brief

Tinybird

Industry: Data Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Barcelona, Spain

Founded: 2019

Website LinkedIn