Senior Staff Design Program Manager, Buyer Experience

Etsy
United States
Workplace: HybridFull timeUSD 200,000 - 260,000Function: Program & Project Management (PMO)Experience: 10+ yearsSkills: ["Communication","Storytelling","Strategic thinking","Stakeholder influence","Empathy"]

Lead end-to-end, high-stakes Buyer Experience design programs as a senior individual contributor on Etsy’s Design Operations team. Shape how the org plans, prioritizes, and reviews work across desktop, mobile web, and native app, and act as a strategic partner to Design leadership. Build new operational models, unify multiple buyer-experience teams with shared rituals and reporting, drive adoption of process shifts, and steward the tool and vendor stack.

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Etsy
Etsy
2 months ago

Senior Staff Design Program Manager, Buyer Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 days agoStatus: Live

Job Summary

Lead end-to-end, high-stakes Buyer Experience design programs as a senior individual contributor on Etsy’s Design Operations team. Shape how the org plans, prioritizes, and reviews work across desktop, mobile web, and native app, and act as a strategic partner to Design leadership. Build new operational models, unify multiple buyer-experience teams with shared rituals and reporting, drive adoption of process shifts, and steward the tool and vendor stack.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Own the highest-complexity, cross-functional, long-term Buyer Experience programs spanning multiple squads.
  • •Propose and drive new ops-led initiatives end-to-end, including where the path forward is undefined.
  • •Partner with Design Operations leadership to define the operational model for planning, prioritization, and review across platforms.
  • •Unify multiple buyer-experience teams through shared rituals, communication cadences, and planning frameworks.
  • •Build visibility through dashboards, leadership summaries, and team communications, and steward the tool and vendor strategy.

Pay and Benefits

Salary: USD 200,000 - 260,000
Equity and Bonus:Equity

Key Requirements

  • •10+ years in program management, design operations, or a related field, with a significant portion leading operations for a large design or product organization.
  • •Track record of independently identifying and building new operational programs in genuinely novel problem spaces.
  • •Experience operating at a multi-team or org-wide scope and influencing VP and senior director-level stakeholders without formal authority.
  • •Deep familiarity with consumer product development, ideally across multi-platform experiences (web and native app) or two-sided marketplace products.
  • •Fluency with Figma, Jira, Notion, Claude, and Google Workspace, plus strong communication and storytelling skills.
Experience:10+ yearsProgram managementDesign operationsConsumer productsMarketplace productsMulti-platform experiences
Skills:CommunicationStorytellingStrategic thinkingStakeholder influenceEmpathy
Tech Stack:FigmaJiraNotionClaudeGoogle Workspace

Company Brief

Etsy
Operates a global online marketplace focused on handmade, vintage, and unique goods, connecting independent sellers with buyers and providing tools for listing, payment processing, shipping, and shop management.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brooklyn, New York, United States
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn