Key Account Manager

Jobber
Vancouver, Toronto, Edmonton, Waterloo, Ontario
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Negotiation","Analytical skills","Problem-solving","Independent work","Consultative mindset","Strategic planning"]

Own long-term partnerships with Jobber’s largest customers by driving retention, growing payment processing volume (GPV), and expanding value through plan upgrades and add-ons. Serve as a trusted, consultative business advisor—running business reviews, identifying upsell and cross-sell opportunities, and partnering with product, risk, and support to deliver a seamless customer experience in a rapidly growing department.

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Jobber
Jobber
1 month ago

Key Account Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Own long-term partnerships with Jobber’s largest customers by driving retention, growing payment processing volume (GPV), and expanding value through plan upgrades and add-ons. Serve as a trusted, consultative business advisor—running business reviews, identifying upsell and cross-sell opportunities, and partnering with product, risk, and support to deliver a seamless customer experience in a rapidly growing department.
Location: Vancouver, Toronto, Edmonton, Waterloo, Ontario
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of ~300 high-value accounts focused on retention, churn prevention, GPV growth, and upselling plan upgrades and add-ons.
  • •Drive GPV growth by identifying value opportunities that increase processing through Jobber Payments.
  • •Build deep, consultative relationships and act as a strategic partner for key clients.
  • •Conduct regular business reviews and strategic planning sessions, providing recommendations to optimize product and payments usage.
  • •Identify upsell and cross-sell opportunities, collaborate with product/risk/support for customer experience, and mentor/coaching for the team.

Pay and Benefits

Perks:Health InsuranceRetirement MatchingEquity

Key Requirements

  • •Demonstrated success in account management, customer success, or sales in a B2B software environment, with fintech experience preferred.
  • •Proven track record of exceeding revenue targets and retention goals (exceeded 100% of target for the last 6+ months).
  • •Excellent communication, presentation, and negotiation skills.
  • •Strong analytical and problem-solving skills.
  • •Proficiency with the challenger sales methodology and a client-focused consultative mindset.
Experience:FintechB2B softwareHome services
Skills:CommunicationPresentationNegotiationAnalytical skillsProblem-solvingIndependent workConsultative mindsetStrategic planning

Company Brief

Jobber
Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Edmonton, Canada
Founded: 2011
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor