Service Champion - Emiratized Role

First Abu Dhabi Bank
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Confidentiality","Attention to detail","Lead generation","Communication"]

Provide exceptional in-branch customer service as a Service Champion, welcoming customers, understanding their needs, and fulfilling transactions such as deposits, withdrawals, cheque-related requests, e-statements, banking letters, foreign exchange, and documentation. Guide customers to digital self-service via FAB Mobile and ATM/CDM channels, generate leads through accurate product knowledge, and maintain high NPS and zero-complaint customer experience while ensuring error-free, compliant processing and secure handling of information.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
8 hours ago

Service Champion - Emiratized Role

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide exceptional in-branch customer service as a Service Champion, welcoming customers, understanding their needs, and fulfilling transactions such as deposits, withdrawals, cheque-related requests, e-statements, banking letters, foreign exchange, and documentation. Guide customers to digital self-service via FAB Mobile and ATM/CDM channels, generate leads through accurate product knowledge, and maintain high NPS and zero-complaint customer experience while ensuring error-free, compliant processing and secure handling of information.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome all customers visiting the branch and create a positive first impression.
  • •Understand customer reasons for visiting and support requests across banking services, including deposits, withdrawals, cheque clearing, demand draft, e-statements, banking letters, foreign exchange, and documentation.
  • •Direct customers to FAB Mobile for eligible services and educate them on app benefits and key features.
  • •Direct customers to ATMs and CDMs for eligible services, educating on available functionalities such as EID and contact updates and cash/cheque services.
  • •Ensure accurate, compliant, error-free transaction processing, meet referral and NPS targets, handle customer information securely, and complete required trainings.

Key Requirements

  • •High school graduate.
  • •2 years of relevant banking experience with familiarity of bank products, customer experience, and related policies and procedures.
  • •Knowledge of customer service principles and ability to maintain high-level confidentiality.
  • •Detail-oriented with a mind for numbers and ability to manage accurate customer interactions and documentation.
  • •Relevant computer skills.
Experience:2+ yearsBanking
Education:High School
Skills:Customer serviceConfidentialityAttention to detailLead generationCommunication
Tech Stack:Mobile BankingOnline BankingFAB MobileATMsCDMsE-statementsE-dirham

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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