Lead Analyst, Technology & Executive Services

Stanley Black & Decker
Charlotte
Workplace: HybridFull timeUSD 90,000 - 144,900 annuallyFunction: Administration & Executive AssistanceExperience: 8-10 yearsSkills: ["Troubleshooting","Prioritization","Communication","Executive-facing service","Discretion"]

Provide proactive, high-touch IT support for C-suite leaders and executive events in a mission-critical Charlotte office. You’ll troubleshoot complex endpoint, connectivity, mobile, telecommunications, and AV issues with minimal disruption, maintain device readiness (health checks, patching, backups, lifecycle updates), and support executive access security via Active Directory and enterprise policies. Coordinate executive technology initiatives, maintain runbooks and service standards, track incidents and meeting requests, and improve services using continuous improvement practices.

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Stanley Black & Decker
Stanley Black & Decker
1 day ago

Lead Analyst, Technology & Executive Services

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide proactive, high-touch IT support for C-suite leaders and executive events in a mission-critical Charlotte office. You’ll troubleshoot complex endpoint, connectivity, mobile, telecommunications, and AV issues with minimal disruption, maintain device readiness (health checks, patching, backups, lifecycle updates), and support executive access security via Active Directory and enterprise policies. Coordinate executive technology initiatives, maintain runbooks and service standards, track incidents and meeting requests, and improve services using continuous improvement practices.
Location: Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide proactive, high-touch technology support for C-suite leaders and the Executive Committee.
  • •Serve as the primary technical partner for mission-critical Charlotte office engagements and executive events as required.
  • •Maintain stable AV, collaboration, endpoint, connectivity performance for executive meetings and events.
  • •Troubleshoot complex hardware, software, mobile, telecommunications, connectivity, and AV issues with minimal disruption.
  • •Maintain endpoint readiness and security (PC health checks, patching, backups, lifecycle management, Active Directory/access permissions, mobile device security) and keep documentation/runbooks and support records.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 144,900 annually
Perks:Health InsuranceDentalLife InsuranceVisionDisability Insurance401kEquityPaid Leave

Key Requirements

  • •Undergraduate degree with 8–10 years of relevant experience, or graduate degree with 6–8 years (equivalent experience considered).
  • •Experience supporting senior executives in a high-touch, high-visibility technology environment.
  • •Preferred 1–3 years of leadership or functional guidance experience.
  • •Proficiency with Microsoft 365, Teams, Windows, iOS, macOS, SharePoint, ServiceNow, Active Directory, and MDM/endpoint tools.
  • •Knowledge of Exchange, hybrid email, endpoint security, access management, device lifecycle, and enterprise IT operations.
Experience:8-10 years
Skills:TroubleshootingPrioritizationCommunicationExecutive-facing serviceDiscretion
Tech Stack:Microsoft 365TeamsWindowsIOSMacOSSharePointServiceNowActive DirectoryExchangeMDMImagingEndpoint toolsAVLean Six Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website