SalaryBox

5 days ago

Senior Customer Support Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide timely, effective, customer-focused support for clients using the SalaryBox platform. Serve as the first point of contact across email, chat, and calls; troubleshoot product/workflow issues, deliver step-by-step guidance, and escalate complex problems. Manage and document support tickets to resolve within SLAs, follow up to confirm satisfaction, and collaborate with onboarding, product, and engineering teams to share recurring feedback. Mentor junior support team members and maintain clear documentation.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the first point of contact for customer support queries via email, chat, or calls.
•Resolve customer issues related to product usage, configuration, and workflows with accurate troubleshooting and guidance.
•Provide step-by-step instruction so customers can effectively use the platform.
•Track, document, and manage support tickets to ensure timely resolution within defined SLAs and follow up for satisfaction.
•Guide and support junior team members, troubleshoot escalations, and collaborate with onboarding, product, and engineering teams to share feedback and recurring issues.

Pay and Benefits

Salary: USD 600,000 - 1,000,000 annually

Key Requirements

•3-6 years of experience in customer support, helpdesk, or customer-facing roles, with SaaS experience preferred.
•Strong communication skills to explain concepts clearly to non-technical users such as business owners and HR managers.
•Ability to take ownership of customer support operations and guide junior team members as needed.
•Customer-first mindset with patience and empathy.
•Good problem-solving skills, attention to detail, and comfort working with ticketing tools, CRM systems, and virtual communication platforms.

Experience:3-6 yearsSaaSCustomer supportHelpdeskCustomer-facing

Skills:CommunicationCustomer-first mindsetPatienceEmpathyProblem-solvingAttention to detailOwnershipPrioritization

Tech Stack:EmailChatCallsTicketing toolsCRMVirtual communication platforms

Eligibility

Nationality:US National

Company Brief

SalaryBox

Provides cloud-based payroll, HR and compliance solutions for Indian businesses, automating salary calculations, statutory filings, and employee management to simplify payroll processing and ensure regulatory compliance.

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website

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SalaryBox

5 days ago

Senior Customer Support Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Act as the first point of contact for customer support queries via email, chat, or calls.
•Resolve customer issues related to product usage, configuration, and workflows with accurate troubleshooting and guidance.
•Provide step-by-step instruction so customers can effectively use the platform.
•Track, document, and manage support tickets to ensure timely resolution within defined SLAs and follow up for satisfaction.
•Guide and support junior team members, troubleshoot escalations, and collaborate with onboarding, product, and engineering teams to share feedback and recurring issues.

Pay and Benefits

Salary: USD 600,000 - 1,000,000 annually

Key Requirements

•3-6 years of experience in customer support, helpdesk, or customer-facing roles, with SaaS experience preferred.
•Strong communication skills to explain concepts clearly to non-technical users such as business owners and HR managers.
•Ability to take ownership of customer support operations and guide junior team members as needed.
•Customer-first mindset with patience and empathy.
•Good problem-solving skills, attention to detail, and comfort working with ticketing tools, CRM systems, and virtual communication platforms.

Experience:3-6 yearsSaaSCustomer supportHelpdeskCustomer-facing

Skills:CommunicationCustomer-first mindsetPatienceEmpathyProblem-solvingAttention to detailOwnershipPrioritization

Tech Stack:EmailChatCallsTicketing toolsCRMVirtual communication platforms

Eligibility

Nationality:US National

Company Brief

SalaryBox

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website