Service Champion Service Champion - Part Time (Emiratized)

First Abu Dhabi Bank
Dubai
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Detail-oriented","Confidentiality","Accuracy","Collaboration"]

Deliver exceptional in-branch customer service by welcoming visitors, understanding their needs, and supporting requests for banking services and documentation. Guide customers to digital channels (Mobile Banking and online self-service) where available, educate on app/ATM/CDM features, and capture leads through accurate product knowledge. Ensure error-free transactions, follow compliance and security policies, achieve NPS and referral targets, and complete mandatory trainings while collaborating with the branch team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
8 hours ago

Service Champion Service Champion - Part Time (Emiratized)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Deliver exceptional in-branch customer service by welcoming visitors, understanding their needs, and supporting requests for banking services and documentation. Guide customers to digital channels (Mobile Banking and online self-service) where available, educate on app/ATM/CDM features, and capture leads through accurate product knowledge. Ensure error-free transactions, follow compliance and security policies, achieve NPS and referral targets, and complete mandatory trainings while collaborating with the branch team.
Location: Dubai
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Welcome all customers visiting the branch and create a positive first impression.
  • •Engage with customers to understand their visit purpose and support requests such as deposits, withdrawals, clearing cheques, demand drafts, e-statements, banking letters, and foreign exchange.
  • •Guide customers to appropriate self-service channels (FAB Mobile, ATMs, CDMs) when available and educate them on key features and services.
  • •Capture potential leads through cross-sell methods while ensuring assigned referral targets are met.
  • •Process transactions with 100% error-free accuracy while following compliance, audit, risk, transaction process/policies, and securely handling customer documents.

Key Requirements

  • •High school graduation.
  • •2 years of relevant experience in the banking sector, with familiarity with bank products and customer experience policies and procedures.
  • •Knowledge of customer service principles.
  • •Detail-oriented with a mind for numbers.
  • •Ability to maintain a high level of confidentiality and perform relevant computer skills.
Experience:2+ yearsBanking
Education:High School
Skills:Customer serviceDetail-orientedConfidentialityAccuracyCollaboration
Tech Stack:Mobile BankingOnline BankingATMsCDMs

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor