Quince

1 day ago

Customer Experience Specialist (German Bilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join the Customer Experience team as a bilingual German/English Specialist, delivering thoughtful service across phone, chat, email, and social channels. You’ll own each customer interaction end to end, resolve issues with empathy, and use tools efficiently while keeping a human touch. Share insights and recurring patterns to improve the experience, and grow via specialization, leadership, and training tracks in a hybrid role based in Madrid.

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
•Resolve issues with empathy and turn challenges into positive experiences.
•Navigate tools efficiently while keeping the human touch.
•Share insights and recurring patterns to improve the customer experience.
•Become a product expert and guide customers authentically.

Pay and Benefits

Salary: EUR 14.5 hourly

Key Requirements

•Bilingual in German and English, able to service customers verbally and in writing.
•Minimum 2 years of customer service experience.
•Proven ability to build relationships and resolve issues while communicating clearly and professionally in a remote environment.
•Comfort adopting new tools to enhance service.
•Dedicated, quiet workspace with reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

Experience:2+ years

Skills:EmpathyOwnershipAdaptabilityCommunicationRelationship building

Languages:EnglishGerman

Tech Stack:Google MeetsZoom

Company Brief

Quince

Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Quince

1 day ago

Customer Experience Specialist (German Bilingual)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
•Resolve issues with empathy and turn challenges into positive experiences.
•Navigate tools efficiently while keeping the human touch.
•Share insights and recurring patterns to improve the customer experience.
•Become a product expert and guide customers authentically.

Pay and Benefits

Salary: EUR 14.5 hourly

Key Requirements

•Bilingual in German and English, able to service customers verbally and in writing.
•Minimum 2 years of customer service experience.
•Proven ability to build relationships and resolve issues while communicating clearly and professionally in a remote environment.
•Comfort adopting new tools to enhance service.
•Dedicated, quiet workspace with reliable high-speed internet (75+ Mbps download / 10+ Mbps upload).

Experience:2+ years

Skills:EmpathyOwnershipAdaptabilityCommunicationRelationship building

Languages:EnglishGerman

Tech Stack:Google MeetsZoom

Company Brief

Quince

Industry: Direct to Consumer Brands

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn