Senior Product Manager

Freshworks
Chennai
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 8+ yearsSkills: ["Empathy","Active listening","Communication","Data-driven decision-making","Structured experimentation"]

Own and build end-to-end product modules to drive sustained differentiation and growth. Serve as a customer champion—using empathy to define problems and align engineering, product, marketing, sales, and leadership on delivery. Practice product craft by iterating frequently with small releases, making data-driven decisions, and using structured experimentation. Break down complex problems into phases to deliver maximum customer value while keeping the overall vision intact.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
3 days ago

Senior Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own and build end-to-end product modules to drive sustained differentiation and growth. Serve as a customer champion—using empathy to define problems and align engineering, product, marketing, sales, and leadership on delivery. Practice product craft by iterating frequently with small releases, making data-driven decisions, and using structured experimentation. Break down complex problems into phases to deliver maximum customer value while keeping the overall vision intact.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own and build end-to-end modules: plan, build, release, and measure success.
  • •Develop deep domain expertise and stay close to market trends.
  • •Bridge customers and engineering teams to focus on customer needs and continuous value delivery.
  • •Create user-focused solutions that balance customer problems with shipping the right product solution, releasing regularly.
  • •Communicate the vision to stakeholders and break down complex problems into phased incremental progress.

Key Requirements

  • •8+ years working in global/cross-functional software product teams.
  • •SaaS experience is preferred.
  • •Experience building CX products is a plus.
  • •Empathetic listening skills to understand customers and stakeholders and translate needs simply.
  • •A track record of data-driven day-to-day product decisions and structured experimentation to measure, iterate, and achieve product goals.
Experience:8+ yearsSaaSCX productsGlobal/cross-functional teamsSoftware product companies
Skills:EmpathyActive listeningCommunicationData-driven decision-makingStructured experimentation
Languages:English
Tech Stack:AISaaS

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor