Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Act as the first point of contact for customers in a fully remote role, handling enquiries via email, phone, and live chat. Diagnose and resolve product or service issues, maintaining an in-depth knowledge of offerings to provide accurate guidance. Process orders and requests, document interactions in a CRM, escalate priority issues, and collect customer feedback to support continuous improvements.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer enquiries via email, phone, and live chat in a professional and timely manner.
•Resolve product or service issues by clarifying complaints, identifying causes, and selecting appropriate solutions.
•Process customer orders, applications, and other requests accurately and efficiently.
•Maintain detailed records of customer interactions, transactions, and complaints in the CRM system.
•Collaborate with internal teams to optimize the customer journey, escalate priority issues, and document customer feedback.

Key Requirements

•Proven experience in a customer service or similar client-facing role.
•Exceptional written and verbal communication skills with a professional, empathetic tone.
•Strong problem-solving and conflict-resolution abilities.
•Ability to work independently, manage time effectively, and stay motivated in a remote environment.
•Proficiency with computers; experience using CRM software and standard office applications is advantageous.

Experience:Customer serviceClient-facing

Skills:CommunicationEmpathyProblem-solvingConflict resolutionAttention to detail

Tech Stack:CRMEmailPhoneLive chatOffice applications

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qureos

Website

Loading job details...

Preparing the role view and application actions.

Qureos

5 days ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer enquiries via email, phone, and live chat in a professional and timely manner.
•Resolve product or service issues by clarifying complaints, identifying causes, and selecting appropriate solutions.
•Process customer orders, applications, and other requests accurately and efficiently.
•Maintain detailed records of customer interactions, transactions, and complaints in the CRM system.
•Collaborate with internal teams to optimize the customer journey, escalate priority issues, and document customer feedback.

Key Requirements

•Proven experience in a customer service or similar client-facing role.
•Exceptional written and verbal communication skills with a professional, empathetic tone.
•Strong problem-solving and conflict-resolution abilities.
•Ability to work independently, manage time effectively, and stay motivated in a remote environment.
•Proficiency with computers; experience using CRM software and standard office applications is advantageous.

Experience:Customer serviceClient-facing

Skills:CommunicationEmpathyProblem-solvingConflict resolutionAttention to detail

Tech Stack:CRMEmailPhoneLive chatOffice applications

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qureos

Website