Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsEducation: bachelorsSkills: ["People management","Sales focus","Customer focus","Creativity","Work under pressure","Analytical skills","Presentation skills","Teamwork","Result-driven attitude","Adaptability","Versatility"]

Lead a team of telesales agents in a tele-sales environment to drive sales lead generation and meet sales targets. Set telesales strategies and challenging objectives, monitor performance and productivity, and ensure service standards. Improve lead quality, optimize resource utilization, and develop training tools such as scripts, quizzes, and coaching plans. Coordinate with internal stakeholders on calling programs, capacity planning, and process improvements to enhance conversion and customer satisfaction.

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FursaFursa
Mashreq
Mashreq
3 days ago

Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead a team of telesales agents in a tele-sales environment to drive sales lead generation and meet sales targets. Set telesales strategies and challenging objectives, monitor performance and productivity, and ensure service standards. Improve lead quality, optimize resource utilization, and develop training tools such as scripts, quizzes, and coaching plans. Coordinate with internal stakeholders on calling programs, capacity planning, and process improvements to enhance conversion and customer satisfaction.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage telesales agents to direct telesales activities toward achieving sales targets.
  • •Develop and implement telesales strategies, set objectives and challenging targets, and ensure target achievement.
  • •Maintain service standards by monitoring, evaluating, and improving performance metrics and cost efficiency.
  • •Plan and execute lead generation projects, including capacity planning and smooth operations of job flows.
  • •Recruit, select, train, certify, and deploy telesales agents, including call monitoring, coaching, feedback, and product-knowledge quizzes.

Key Requirements

  • •3-5 years experience in a supervisory position in a similar work environment, with at least 3 years managing people.
  • •University graduate.
  • •Excellent people management skills.
  • •Strong sales and customer focus with creative thinking and ability to work under pressure.
  • •Strong analytical and computer skills, with excellent presentation skills.
Experience:3-5 years
Education:Bachelor's
Skills:People managementSales focusCustomer focusCreativityWork under pressureAnalytical skillsPresentation skillsTeamworkResult-driven attitudeAdaptabilityVersatility

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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