Cards Business Clerk, Dispute

HSBC
Taipei
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical thinking","Risk awareness","Independent work","Under-pressure performance","Communication","Customer service","Rapid learning","Enthusiasm","Proactive attitude"]

Support credit card dispute and chargeback operations, including Visa/MasterCard dispute processes and acquirer handling. Work within a process-driven environment to manage credit card dispute cases and related systems, with a strong focus on risk awareness and analytical accuracy. Maintain customer/transaction information and communicate professionally with customers and colleagues. Use MS Office (especially Excel) and be able to work independently under pressure, including job rotation within the department.

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FursaFursa
HSBC
HSBC
2 months ago

Cards Business Clerk, Dispute

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support credit card dispute and chargeback operations, including Visa/MasterCard dispute processes and acquirer handling. Work within a process-driven environment to manage credit card dispute cases and related systems, with a strong focus on risk awareness and analytical accuracy. Maintain customer/transaction information and communicate professionally with customers and colleagues. Use MS Office (especially Excel) and be able to work independently under pressure, including job rotation within the department.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle credit card dispute and chargeback processes.
  • •Operate Visa/MasterCard dispute process systems.
  • •Manage acquirer handling for dispute cases.
  • •Support credit card processes such as onboarding and customer information maintenance.
  • •Provide professional customer service and communicate with customers and colleagues efficiently.

Key Requirements

  • •Bachelor degree or above in a business-related field.
  • •Experience related to credit cards, including onboarding, customer information maintenance, and payment transaction handling.
  • •Familiarity with MS Office, especially Excel.
  • •Strong analytical skills and risk awareness.
  • •Ability to work independently under pressure and provide excellent customer service.
Experience:Credit cards
Education:Bachelor's in Business (relevant field)
Skills:Analytical thinkingRisk awarenessIndependent workUnder-pressure performanceCommunicationCustomer serviceRapid learningEnthusiasmProactive attitude
Licenses:Internal Control License (內控執照)
Certifications:Internal Control License (內控執照)
Tech Stack:MS OfficeExcelVISAMasterCard

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn