Customer Care Representative – German Speaking

Lucid Motors
Munich
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Empathy","Problem-solving","Customer advocacy","Professionalism"]

Serve as Lucid’s frontline customer care contact, delivering a premium, seamless experience across phone, email, chat, and in-person support at Lucid Studios. Provide empathetic guidance on vehicle features, charging, software updates, and service/ownership questions, resolving issues with a luxury-brand tone. Coordinate service appointments with Service Centers and Mobile Service teams, track cases, and proactively follow up while capturing customer feedback and escalating recurring issues.

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Lucid Motors
Lucid Motors
2 months ago

Customer Care Representative – German Speaking

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as Lucid’s frontline customer care contact, delivering a premium, seamless experience across phone, email, chat, and in-person support at Lucid Studios. Provide empathetic guidance on vehicle features, charging, software updates, and service/ownership questions, resolving issues with a luxury-brand tone. Coordinate service appointments with Service Centers and Mobile Service teams, track cases, and proactively follow up while capturing customer feedback and escalating recurring issues.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Act as the primary point of contact for customer inquiries via phone, email, chat, and in-person interactions at Lucid Studios.
  • •Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
  • •Resolve customer issues efficiently while maintaining a luxury-brand tone and experience.
  • •Schedule, manage, and track service appointments with Service Centers and Mobile Service teams, including proactive follow-up.
  • •Capture customer feedback and escalate recurring issues to improve processes, product quality, and overall experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays401k

Key Requirements

  • •Experience in customer service, automotive, EV, luxury retail, or tech environments.
  • •Strong communication skills in German and English (French is a plus).
  • •Ability to handle complex inquiries with patience, clarity, and empathy.
  • •Comfortable working with CRM systems and digital tools in a fast-changing environment.
  • •Passion for sustainability, innovation, and premium customer experiences.
Experience:AutomotiveEVLuxury retail
Skills:CommunicationEmpathyProblem-solvingCustomer advocacyProfessionalism
Languages:GermanEnglishFrench
Tech Stack:CRMDigital tools

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn