Commercial Account Manager

Zip
Toronto
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational","Time management","Self-driven","Adaptability"]

Own enterprise customer accounts through efficient renewal and upsell cycles, partnering with Customer Success to monitor health scorecards and guide deal closure. Serve as a product and procurement expert—be demo-ready, advocate for Zip, and translate customer pain points into value. Negotiate renewal contracts, manage multi-year accounts to drive value realization, and use sales intelligence tools to manage deal cycles and prospect for new customers.

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FursaFursa
Zip
Zip
3 days ago

Commercial Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own enterprise customer accounts through efficient renewal and upsell cycles, partnering with Customer Success to monitor health scorecards and guide deal closure. Serve as a product and procurement expert—be demo-ready, advocate for Zip, and translate customer pain points into value. Negotiate renewal contracts, manage multi-year accounts to drive value realization, and use sales intelligence tools to manage deal cycles and prospect for new customers.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as a trusted advisor and product consultant to deliver ROI during renewal and upsell cycles.
  • •Partner with Customer Success to monitor health scorecards, identify customer needs, and guide deal closure.
  • •Negotiate renewal contracts and develop win/win strategies that maximize contract value and customer relationship value.
  • •Manage customers on multi-year contracts to ensure customer value realization.
  • •Use sales intelligence and engagement solutions to prospect, manage deal cycles, and support onboarding new customers.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalEquityPaid LeaveHome Office

Key Requirements

  • •2+ years of technology SaaS experience.
  • •Experience selling to procurement, finance, and legal.
  • •Experience driving customer retention and adoption of a SaaS product for enterprise accounts.
  • •Customer management skills across sales, account management, and customer service.
  • •Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach.
Experience:SaaSEnterprise procurement
Skills:CommunicationOrganizationalTime managementSelf-drivenAdaptability
Tech Stack:SalesforceClariZoominfoLinkedIn SalesNavOutreach

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn