Agency Management Officer.Cards-Collections

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Negotiation","Persuasion","Problem-solving","Work under pressure"]

Manage retail delinquent and charged-off accounts by overseeing third-party agencies and driving collection and recovery efforts. Set and monitor agency performance, ensure follow-ups are accurately recorded in the collection system, handle agency queries, and support negotiations with customers. Track skips and contactability improvements, review actions and settlement requests, coordinate account clearances and closure, and visit agencies per policy while escalating conduct and CPR issues.

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FursaFursa
Mashreq
Mashreq
5 days ago

Agency Management Officer.Cards-Collections

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage retail delinquent and charged-off accounts by overseeing third-party agencies and driving collection and recovery efforts. Set and monitor agency performance, ensure follow-ups are accurately recorded in the collection system, handle agency queries, and support negotiations with customers. Track skips and contactability improvements, review actions and settlement requests, coordinate account clearances and closure, and visit agencies per policy while escalating conduct and CPR issues.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Review and facilitate agencies assigned delinquent/charged-off accounts to collect and recover dues owed to the bank.
  • •Communicate performance targets, assess agency performance, and ensure agency follow-ups are captured on the collection system with updated contact details.
  • •Resolve agency queries daily and help manage customer objections, including negotiating based on provided numbers and interactions/recorded lines.
  • •Track skips, identify contactable vs non-contactable accounts, and support improvements to the contact base using contact details (including MOL and document reviews).
  • •Review settlement requests and ensure clearance letters and police case releases are provided, accounts are closed timely, and agency staff follow code of conduct and CPR guidelines.

Key Requirements

  • •Minimum graduate with 3–5 years of banking experience.
  • •Experience in collections/recovery agency management in UAE is advantageous.
  • •High level knowledge of MS Office.
  • •Excellent communication with high negotiation and persuasion skills, with ability to work under pressure.
  • •Working knowledge of Arabic is advantageous; good command of English language required.
Experience:3-5 yearsBankingCollectionsRecoveryCredit management
Education:Bachelor's
Skills:CommunicationNegotiationPersuasionProblem-solvingWork under pressure
Languages:EnglishArabic
Tech Stack:MS Office

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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