Tech Lead, Software Development Engineering

Fiserv
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsEducation: bachelorsSkills: ["Verbal communication","Written communication","Organizational skills","Time management","Cross-functional collaboration"]

Lead and manage a team responsible for the smooth operation, maintenance, and support of the Marketo automation platform. Tackle complex application issues, troubleshoot and escalate when needed, and monitor performance to drive improvements in efficiency and reliability. Create and maintain detailed support documentation, mentor team members, and collaborate with development teams to ensure seamless application support and strong service outcomes.

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FursaFursa
Fiserv
Fiserv
14 hours ago

Tech Lead, Software Development Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead and manage a team responsible for the smooth operation, maintenance, and support of the Marketo automation platform. Tackle complex application issues, troubleshoot and escalate when needed, and monitor performance to drive improvements in efficiency and reliability. Create and maintain detailed support documentation, mentor team members, and collaborate with development teams to ensure seamless application support and strong service outcomes.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and manage a team to provide expert-level support for business applications.
  • •Troubleshoot and resolve complex application issues; escalate when necessary.
  • •Monitor application performance and drive initiatives to improve efficiency and reliability.
  • •Develop and maintain detailed documentation of support activities and procedures.
  • •Provide mentorship and training, and collaborate with development teams to ensure seamless application support.

Key Requirements

  • •5+ years of experience working within the Marketo automation platform.
  • •6+ years of industry experience.
  • •Extensive project management-related experience.
  • •Hands-on experience covering Fortune 500 client accounts (agency) or internal Fortune 500 email department managing a campaign portfolio.
  • •Bachelor’s degree in computer science/IT (or equivalent experience) and strong verbal/written communication plus organizational skills.
Experience:6+ yearsFintechPaymentsMarketing automationB2BB2C
Education:Bachelor's in computer science, Information Technology, or related field
Skills:Verbal communicationWritten communicationOrganizational skillsTime managementCross-functional collaboration
Certifications:Marketo certification
Tech Stack:MarketoSalesforce CRMAdobe Marketing CloudSalesforceSQL ServerSQLMySQLPostgreSQLAzure Blob StorageMarketo Revenue Cycle ModelRevenue Cycle Explorer

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn