ERP Retail Japanese (Malaysia)

Sutherland
Malaysia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Customer service","Multitasking","Problem-solving"]

Customer service associate handling general inquiries via phone and live chat for a Japanese E‑Commerce account in Malaysia. You will maintain customer records, communicate professionally, present and persuade, and utilize computer knowledge to support fronting customers in Japanese and English. Requires 6+ months in customer service, JLPT proficiency, and college-level experience.

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Sutherland
Sutherland
2 years ago

ERP Retail Japanese (Malaysia)

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Last checked: 20 hours agoStatus: Live

Job Summary

Customer service associate handling general inquiries via phone and live chat for a Japanese E‑Commerce account in Malaysia. You will maintain customer records, communicate professionally, present and persuade, and utilize computer knowledge to support fronting customers in Japanese and English. Requires 6+ months in customer service, JLPT proficiency, and college-level experience.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle general inquiries of customers over phone calls and live chats
  • •Maintain professionalism and establish positive rapport with every caller
  • •Update and maintain customer records by updating account information
  • •Demonstrate exemplary communication skills and a customer-oriented approach
  • •Present, persuade, and communicate effectively to customers

Key Requirements

  • •At least 6 months experience in a customer service industry.
  • •3-4 years of professional working experience with fronting customers (college degree)
  • •2 years of professional working experience with fronting customers for Bachelor’s degree (part-time allowed)
  • •Master’s degree: part-time fronting customers preferred, otherwise no requirement with master’s degree
  • •Japanese language: JLPT N1 or N2 with 6 months to 1 year of customer service experience in Japanese; ability to read/write Kanji and use honorifics
Experience:6+ yearsCustomer serviceJapanese language
Education:Bachelor's
Skills:CommunicationPresentationCustomer serviceMultitaskingProblem-solving
Languages:EnglishJapanese

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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