AMD

2 weeks ago

Senior Manager Customer Debug Support Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead a team of customer-facing debug engineers in the Platform Field Engineering organization, owning server- and rack-level hardware and firmware debug during customer bring-up, early deployments, and ODM factory build (NPI). Set technical direction, resolve complex escalations, track and roll up debug status for internal and customer leadership, and drive issues to root cause while coordinating across design, validation, product engineering, firmware, and FA teams.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI.
•Lead platform bring-up, fleet anomaly, and early field failure debugging at customer sites; drive issues to root cause and feed learnings into design, validation, and manufacturing.
•Serve as the senior escalation point for complex server/rack debug, coordinating cross-functional resolution and owning the customer-facing narrative through closure.
•Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for internal and customer leadership.
•Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates to drive definitive root cause and corrective action.

Pay and Benefits

Salary: USD 169,040 - 253,560 annually

Key Requirements

•Hands-on experience leading server- and rack-level hardware and firmware debug, including pre- and post-silicon work across CPU, GPU, FPGA, memory, connectivity, RAS, and hotplug.
•Experience managing customer-facing technical or engineering teams (hiring, performance management, mentoring, and career development), ideally in data center, GPU, cloud, or HPC environments.
•Strong familiarity with hardware bring-up, validation, manufacturing, and test flows, including the transition from EVT/DVT/PVT to volume production (NPI).
•Ability to drive execution and influence cross-functional teams without direct authority in ambiguous, fast-paced environments.
•Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline; a related master’s is preferred.

Experience:Data centerGPUCloudHPCNPIHardware debugging

Education:Bachelor's in Electrical Engineering, Computer Engineering, Computer Science, or related technical discipline

Skills:LeadershipMentoringExecutive communicationEscalation managementCross-functional influence

Languages:English

Tech Stack:AI toolsCPUGPUFPGAFirmwareHardware bring-upEVTDVTPVT

Company Brief

AMD

Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1969

Glassdoor: 3.9

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

AMD