Data Entry & Customer Support Specialist

SimplePractice
Mexico City
Workplace: OnsiteFull timeMXN 260,800 - 326,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Communication","Empathy","Data accuracy","Personal accountability"]

Facilitate first-touch communications and ensure accurate, compliant data transfers as part of the Customer Success team. Process standard migrations from spreadsheets/CSVs, perform basic data cleansing and formatting checks, and help coordinate the transfer queue to meet deadlines. Learn data cleansing and system requirements using reference materials, Excel/Google Sheets, and basic SQL while partnering with the team to support customers during onboarding.

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FursaFursa
SimplePractice
SimplePractice
3 days ago

Data Entry & Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Facilitate first-touch communications and ensure accurate, compliant data transfers as part of the Customer Success team. Process standard migrations from spreadsheets/CSVs, perform basic data cleansing and formatting checks, and help coordinate the transfer queue to meet deadlines. Learn data cleansing and system requirements using reference materials, Excel/Google Sheets, and basic SQL while partnering with the team to support customers during onboarding.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Send first-touch, professional responses to customers to kick off their data transfer process and set expectations.
  • •Execute straightforward data migrations from spreadsheets and CSVs, mapping data accurately to SimplePractice requirements.
  • •Review incoming datasets for common errors and perform essential cleansing (trimming, formatting, organization) for import readiness.
  • •Coordinate the transfer queue to ensure standard tasks move forward and deadlines are met.
  • •Follow HIPAA, PHI, and PII regulations and related policies with careful attention to detail.

Pay and Benefits

Salary: MXN 260,800 - 326,000 annually
Perks:Health InsuranceDentalVisionRemote WorkPaid LeavePaid HolidaysAnnual BonusMeal AllowanceRelocationLearning Budget

Key Requirements

  • •Limited to no previous professional experience (some roles may require an educational background or degree).
  • •Familiarity with Microsoft Excel or Google Sheets for basic data organization and simple formulas.
  • •High attention to detail and a strong commitment to data integrity when reviewing and preparing files.
  • •Confident, sensitive customer communication as the initial point of contact during data transfers.
  • •Ability to manage assigned tasks and deadlines with a proactive, coachable mindset.
Skills:Attention to detailCommunicationEmpathyData accuracyPersonal accountability
Languages:English
Tech Stack:Microsoft ExcelGoogle SheetsSQLCSVSpreadsheets

Company Brief

SimplePractice
Provides practice management and telehealth software for behavioral health and wellness professionals, offering scheduling, billing, documentation, and secure telehealth services to streamline clinical workflows.
Industry: HealthTech
Headquarters: Lehi, United States
Founded: 2012
WebsiteLinkedIn