Lead Supervisor II

Tapestry
Illinois
Workplace: OnsiteFull timeUSD 17 - 27.75Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Customer focus","Drive for results","Interpersonal savvy","Learning on the fly","Strategic agility"]

Lead the sales floor as a Brand Ambassador, maintaining a strong leadership presence to achieve store sales targets and deliver an exceptional customer experience. Drive execution of company initiatives, coach teams on clienteling and customer-centric culture, and support store operations through recruiting, interviewing, training, and performance feedback. Monitor sales data and trends, recommend improvements, and ensure compliance with company and store policies while providing HR and conflict-resolution support as needed.

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FursaFursa
Tapestry
Tapestry
2 months ago

Lead Supervisor II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead the sales floor as a Brand Ambassador, maintaining a strong leadership presence to achieve store sales targets and deliver an exceptional customer experience. Drive execution of company initiatives, coach teams on clienteling and customer-centric culture, and support store operations through recruiting, interviewing, training, and performance feedback. Monitor sales data and trends, recommend improvements, and ensure compliance with company and store policies while providing HR and conflict-resolution support as needed.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Maintain strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
  • •Serve as a Brand Ambassador, embodying Coach values and increasing brand awareness while executing company initiatives.
  • •Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance.
  • •Recruit, interview, evaluate performance, and provide high-level training; deliver feedback and guidance to improve individual performance.
  • •Create a customer-centric culture, mentor clienteling strategy, and provide HR and conflict-resolution support when leadership is absent.

Pay and Benefits

Salary: USD 17 - 27.75
Perks:Health InsuranceDentalVision401kParental LeaveCommuter BenefitsDisability InsuranceLearning Budget

Key Requirements

  • •1+ years of equivalent experience managing competitive retail space at the Lead Supervisor level.
  • •Ability to lift and carry at least 25 pounds regularly, with occasional lifts up to 50 pounds, and to bend, reach, stretch, climb, and maneuver the sales floor and stockroom.
  • •Maintain leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experience.
  • •Support recruiting, interviewing, performance evaluation, and high-level training as needed.
  • •Enforce compliance with company and store operational policies and procedures.
Experience:1+ yearsRetail
Skills:Customer focusDrive for resultsInterpersonal savvyLearning on the flyStrategic agility

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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