3 months ago

Senior Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Technical Customer Success Manager to onboard customers, drive adoption and value realization of the Sentry Platform, collaborate with AEs, SEs, and Engineering, and identify expansion opportunities while acting as a trusted advisor to multiple stakeholders across industries.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
•Drive customer success and health through effective onboarding, adoption, value realization, and retention.
•Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
•Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
•Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.

Pay and Benefits

Salary: USD 155,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth Insurance401kEquityGym MembershipLearning Budget

Key Requirements

•BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
•5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
•Strong industry experience and technical understanding related to developers, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
•Experience in working with complex, multi-divisional, multi-geographical customers
•Impressive executive presence and communication abilities

Experience:5+ yearsSaaSSoftware monitoringCloud-nativeSDLC

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder managementEmpathy

Tech Stack:DevOpsApplication monitoringLogsMetricsCloudSentry Platform

Company Brief

Sentry

Provides an error monitoring and performance observability platform for developers, helping teams identify, triage, and resolve application issues across frontend and backend systems with real-time alerts and diagnostic context.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn

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Sentry

3 months ago

Senior Technical Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
•Drive customer success and health through effective onboarding, adoption, value realization, and retention.
•Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
•Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success.
•Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.

Pay and Benefits

Salary: USD 155,000 - 175,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth Insurance401kEquityGym MembershipLearning Budget

Key Requirements

•BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
•5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
•Strong industry experience and technical understanding related to developers, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
•Experience in working with complex, multi-divisional, multi-geographical customers
•Impressive executive presence and communication abilities

Experience:5+ yearsSaaSSoftware monitoringCloud-nativeSDLC

Education:Bachelor's

Skills:CommunicationLeadershipProblem-solvingStakeholder managementEmpathy

Tech Stack:DevOpsApplication monitoringLogsMetricsCloudSentry Platform

Company Brief

Sentry

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Website LinkedIn