Allianz

3 months ago

Sr. Provider Queries Officer (PHL: Makati, PH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide technical expertise to the provider claims team, driving process improvements for providers, TPAs, and internal processes. Requires hospital billing/reconciliation experience to support complex reconciliations and deliver clear, accurate responses to providers with a focus on first-time resolution and strong customer service.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Manage Provider Claims queries through eGain ensuring best in class customer service and quality experience for providers
•Adherence to internal procedures and guidelines, client service agreements and compliance & regulatory standards
•Take ownership of each provider query ensuring all aspects are answered right first time, eliminating rework and increased customer effort
•Provide clear, concise and accurate responses in a professional manner, including internal and external information transfer
•Provide direction, next steps and clear expectations to providers where a query involves further investigation or requires further information

Pay and Benefits

Perks:Annual BonusRetirementGroup LifeHybrid Work

Key Requirements

•Hospital Billing experience is required
•Strong Knowledge of Microsoft Excel and ability to analyze and report on data
•Customer focused
•Strong communication (verbal & written)
•Ability to work effectively within a team environment

Experience:HealthcareHospital billing

Skills:CommunicationTeamworkProblem-solvingCustomer serviceData analysis

Languages:English

Tech Stack:EGainSalesforceMicrosoft Excel

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 months ago

Sr. Provider Queries Officer (PHL: Makati, PH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Manage Provider Claims queries through eGain ensuring best in class customer service and quality experience for providers
•Adherence to internal procedures and guidelines, client service agreements and compliance & regulatory standards
•Take ownership of each provider query ensuring all aspects are answered right first time, eliminating rework and increased customer effort
•Provide clear, concise and accurate responses in a professional manner, including internal and external information transfer
•Provide direction, next steps and clear expectations to providers where a query involves further investigation or requires further information

Pay and Benefits

Perks:Annual BonusRetirementGroup LifeHybrid Work

Key Requirements

•Hospital Billing experience is required
•Strong Knowledge of Microsoft Excel and ability to analyze and report on data
•Customer focused
•Strong communication (verbal & written)
•Ability to work effectively within a team environment

Experience:HealthcareHospital billing

Skills:CommunicationTeamworkProblem-solvingCustomer serviceData analysis

Languages:English

Tech Stack:EGainSalesforceMicrosoft Excel

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn