Manager CIB Performance​ (Jakarta, West Java, ID, 12920)

HSBC
Jakarta
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2-5 yearsEducation: bachelorsSkills: ["Strong communication","Interpersonal skills","Stakeholder management","Analytical and problem-solving","Change management"]

Lead end-to-end process improvement in HSBC’s GCOO organization across Asia and the Middle East region. Assess and simplify business processes to reduce processing time, manage risk and controls, improve customer outcomes, and deliver operational excellence. Drive global/local system implementations and change adoption, coordinate organizational and policy updates, track change effectiveness with KRI, and partner with stakeholders to ensure sustainable results.

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FursaFursa
HSBC
HSBC
1 month ago

Manager CIB Performance​ (Jakarta, West Java, ID, 12920)

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead end-to-end process improvement in HSBC’s GCOO organization across Asia and the Middle East region. Assess and simplify business processes to reduce processing time, manage risk and controls, improve customer outcomes, and deliver operational excellence. Drive global/local system implementations and change adoption, coordinate organizational and policy updates, track change effectiveness with KRI, and partner with stakeholders to ensure sustainable results.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Identify and assess business processes, remove waste, and implement simplified processes to reduce processing time and bank risk while improving customer satisfaction.
  • •Drive process improvement to support revenue growth and cost saving; monitor KRI and manage risk and controls.
  • •Implement global/local initiatives for new system implementations, enhancements, and system retirements.
  • •Lead and coordinate organizational, regulatory, product, and policy change implementation, ensuring effective adoption across teams.
  • •Track progress and measure effectiveness of change initiatives, conduct retrospectives, iterate improvements, and communicate clearly to frontlines and support functions.

Key Requirements

  • •University graduate (minimum).
  • •2–5 years of experience in the banking industry.
  • •Strong English skills.
  • •Experience with project management, reporting, data analytics, system implementation, and change management.
  • •Proficiency with tools such as MsAccess and SQL; experience with Qliksense, PowerBI, and PowerAutomate is preferable.
Experience:2-5 yearsBanking
Education:Bachelor's
Skills:Strong communicationInterpersonal skillsStakeholder managementAnalytical and problem-solvingChange management
Languages:English
Tech Stack:SQLMsAccessQliksensePowerBIPowerAutomate

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn